Appl Mgmt Svc del Cons

6 days ago

Riyadh, Saudi Arabia DXC Technology Full time

**_ Responsibilities: _**
- Incident Management: Resolve single
- Escalation Management: identify potential escalations and alert management proactively. Manage basic escalations with customer.
- Change Management/Implementation: Independently review, implement, and verify changes/solutions of moderate complexity and risk to meet customer needs within area(s) of technical responsibility. Understand and escalate scope changes per change control process.
- Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
- Solution Design: Understands the company solutions set and applies these solutions to meet customer needs within area of responsibility.
- Quality: Provide continual improvement recommendations/direction setting and advice within work team.
- Project Management: Participate in customer and internal projects, including transformation. Contribute to projects from own responsibility area.
- Customer Relationship Management: Balance internal needs against customer requirements and/or internal businesses/end user's needs within defined parameters.
- Teamwork: Work as part of a team, which may be virtual, global, and/or multi functional. Seen as a resource to the team and may mentor less experienced team members within their area of technical responsibility.
- Contract Knowledge: Demonstrates basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility.
- Mentor less-experienced team members on specific areas within their technical authority.
- Capacity and Performance: Analyzes service performance data involving response time, output, and utilization across all customers for standard services to detect trends and to generate forecasts of capacity growth.
- Business Continuity Responsible for executing recovery actions.

**_ Education and Experience Required: _**
- Bachelor's degree in Computer Science, IT Service Management, Engineering, Business, or related field or equivalent work experience.
- May hold entry-level or intermediate-level certification(s) in work field.
- Typically 2-5 years of relevant experience.

**_ Knowledge and Skills: _**
**_Typical skills include:_**
- ITIL Foundation Certified.
- (developing) General understanding of related technologies.
- Customer Service.
- (developing) Customer/Vendor Management.
- (developing) Business Analysis.
- (developing) General Financial Management.
- Good communications skills.

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