Frensh Speaking Operation Supervisors
4 weeks ago
We are delighted to announce a vacant position in the capacity of **FRENSH SPEAKING** **Operation Supervisors** in the Operations Department under the supervision of **VISA CENTER MANAGER.**
**Hiring in 3 Locations**:Riyad, Jeddah & Al Khobar** - **SAUDI ARABIA**
In case you fit the requirements don't miss a chance to apply.
**Main Responsibilities**:
- Provide client service excellence to applicant.
- Receive applicants and answer to their enquires.
- Offer Added Value Services (AVS) services to clients.
- Tracking Agent’s performance and intervening as needed to protect and enhance delivery against key service and delivery metrics.
- Recommend or implement measures to motivate agents and to improve quality of their work, or efficiency.
- Conduct performance appraisals, on timelines proposed by the company, and give recommendations.
- Ensure continuous improvement in operational excellence.
- Provide supervision to Operations Agents - prioritizing work, providing guidance, acting as an ‘expert’ in operations areas, and providing a first point of escalation for applicant complaints and service problems.
- Primarily responsible of ensuring staff management activities are referred to the VAC Manager/ Operations Manager as appropriate (including objective setting and review, and the motivation of staff through effective leadership and appropriate reward).
- Act as point of contact to clients and applicants.
- Complete performance reporting as needed to support tracking of VAC performance against a dashboard of metrics in conjunction with the VAC Manager.
**Additional Requirements**:
- Excellent command in French & English
- Management experience as a team leader, senior agent, or any related experience
- Excellent communication and interpersonal skills.
- Demonstrable skills in independent problem-solving.
- Self-motivated, patient, and professional.
- Strong sense of responsibility and ability to work well under pressure.
**Only eligible workers in Saudi Arabia will be considered.**
**Check out our Privacy Notice**
**Language**:
- french (required)
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