French Speaking Center Managers

6 months ago


Riyadh, Saudi Arabia TLSContact Full time

We are looking for a full-time **FRENCH SPEAKING** **CENTER MANAGERS** who will directly report to the **Country Operation Manager. (local Talent only)**

**Hiring in 3 Locations**:Riyad, Jeddah & Al Khobar** - **SAUDI ARABIA**

In case you fit the requirements don't miss a chance to apply.

**The Center Manager** will be responsible for plan, direct and coordinate all Center’s operations in line with the Country Operations Manager. He will also be required to identify routes to continuously improve the quality of services from their VAC, as well as support more strategic performance improvement.

**Work Duties and Responsibilities**:

- The achievement of all client led Service Level Agreements
- Directly leading, developing, motivating, coaching, managing and organizing teams of Operations Supervisor and Operations Agents
- The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client’s SLA
- Maximizing productive efficiency within the company and improving on our current delivery and reporting processes
- Ensuring the quality of customer service
- Ensuring appropriate communication channels exist between the staff and customers
- Keeping customers information confidential
- Report to high management
- Any other tasks that may be instructed by manager.
ISO duties:

- Participate security related trainings
- Attend ISMS Management Review Meetings
- Participate and provide necessary support for the security internal audit

**Required Knowledge and Competencies**

Between 3 and 5 years supervisory/management experience.
- Excellent communication skills in English & frensh.
- Experience in growing a team, mentor them and coach them.
- Confirmed skills and experience in managing KPI's and action plans.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

**Only eligible workers in Saudi Arabia will be considered.**

In **TLScontact **we are cultivating a supportive, inclusive working environment where all our employees can thrive and express their talent, whatever their gender, background, race, or religion. This is our way to build the most diverse and engaged talent pipeline where each employee’s voice matter and valued. We believe that this approach will lead us to a long-term success as an organization in visa services industry.

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**Language**:

- french (required)



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