Key Account Manager

2 weeks ago

Riyadh, Saudi Arabia Thales Full time

Location: Riyadh, Saudi Arabia

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

We have been present in Saudi Arabia for 40 years and with over 600 employees to date, we are growing rapidly. Together we are delivering our signalling, control and train protection systems for the North -South Railway (NSR), the longest system of it’s kind in the world. Together we are key suppliers of In-flight entertainment and connectivity systems as well as air traffic management solutions in Saudi. We are making Saudi Arabia a safer place by securing the country’s critical infrastructure and e-security solutions that secure the country’s electronic payment systems. Thales has been selected to supply major electronic systems for air defence and the Group also supplied communication and optronic systems for the Army, the Saudi Arabia National Guards and the Air Force.

**Job Objective**

Director Civil Accounts KSA is to lead the identification, qualification and booking of "Civil Business" opportunities in the Middle East Region,supporting the respective "Key Account civil teams". For sake of clarity, "Civil Business" means Aerospace, Space and Security Business, essentially.

The Key Account Manager reports to the Director Civil Accounts KSA

The Key Account Manager will drive the specific Account Plan in order to define the account strategy and align the plan with the customer expectation and the internal stakeholders by:

- Understanding the customer's stakes, expectations and vision and how Thales offers can support the customer's business.
- Monitoring the performance of Thales’ competitors with the customer.
- Identifying and defining Strategic Initiatives, in collaboration with the customer, to generate growth beyond business as usual and contributing to build and strengthen a customer relationship based on partnership.
- Working closely with Account Marketing for support on actions plans (growth opportunities, engagement plan, must-wins, market segment content).

The Key Account Manager will orchestrate and network with internal and external stakeholders by:

- Sharing general interest information on the customer (i.e. customer strategy and structure, customer needs, budgets) and represent the Customer internally.
- Validate and promote at executive level the Account Plan and facilitating the execution of the related action plan with countries and GBUs involved.
- Driving the account team and account steering committee of customer satisfaction issues and supporting the development of customer satisfaction measuring in the account.

In close coordination with the account team The Key Account Manager act as “One face to the customer”/Senior Management on behalf of Thales Group, without overstepping the role of the Country KAMs by:

- Maximizing customer satisfaction facing executive level of the customers and partners organisationin while supporting the Civil Accounts teams.
- Setting actions together with the customer to develop trust and loyalty between both organizations.
- Developing Group OI in the short and medium term by managing Customer intimacy.
- Driving and securing strategic initiatives as defined in the Account Plan.

The Key Account Manager should integrate, together with other GBU/BLs, notably DIS, synergies in all offers (where applicable).

**ROLES & RESPONSIBILITIES**

**DECISIONS OWNED / KEY DELIVERABLES**
- Engage all actions required to execute the Account plan
- Define Customer governance, as part of the Account Plan (“who meets who and when”)
- Deliver an aligned and reviewed Account Plan (at least twice a year)
- Perform the Opportunity presentations (“Gate 0: Early Opportunity Review”)
- Deliver Order Intake forecast
- Represent always Thales Group interest in front of Civil Key Accounts or Segment Accounts.

**KEY INTERACTIONS** (as required, a contact plan may be required which should always give priority to Country Account Management Teams)
- The Account Team: BL Sales Manager, Project Teams, Capture teams, Service teams, Account Marketing
- Local Head of Account management
- Heads of GBUs, GBU VP Sales, BL Sales director
- Account Executive Sponsor
- Segment Marketing
- Digital
- Communications

Any other member of the Thales organization and leadership as required (Finance, Legal, Quality, Program, Bid )

**WORK EXPERIENCE REQUIREMENTS**
- 10+ years’ experience in strategic account management
- Proven experience in customer management and engagement
- Track record of leading diverse and senior blended teams of various backgrounds
- Knowledge of KSA business and political challenges and opportunities is a must
- Proven background in the Aerospace, Space, or Security industry
- Commercial and Projec

  • Key Account Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Zaicor Full time

    This is a full-time on-site role for a Key Account Manager. As a Key Account Manager, you will be responsible for managing and nurturing key accounts, building strong customer relationships, and ensuring customer satisfaction. Your day-to-day tasks will include account management, business planning, and providing exceptional customer service to key accounts.

  • Key Account Manager

    1 month ago

    Riyadh, Saudi Arabia Zaicor Full time

    This is a full-time on-site role for a Key Account Manager. As a Key Account Manager, you will be responsible for managing and nurturing key accounts, building strong customer relationships, and ensuring customer satisfaction. Your day-to-day tasks will include account management, business planning, and providing exceptional customer service to key accounts.

  • Key Account Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dailymealz Full time

    The perfect candidate for this role Key Account Manager will plays a crucial role in managing and growing the relationships with our most valuable clients. This position is responsible for understanding the unique needs and requirements of client's accounts, ensuring their satisfaction, and identifying opportunities for account growth.Key...

  • Key Account Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia NuCorp Full time

    DescriptionDevelop and maintain relationships with key accounts in the electric vehicle industryUnderstand the specific needs and requirements of each key account related to EV charging solutionsProvide expert knowledge and guidance on EV charging solutions to key accountsCollaborate with internal teams to ensure timely delivery and implementation of EV...

  • Key Account Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Thales e-Security, Inc. Full time

    Key Account Manager (KAM) PIF & ARAMCO page is loaded Key Account Manager (KAM) PIF & ARAMCOremote typeOn-Site locationsRiyadh time typeFull time posted onPosted Today job requisition idR Location: Riyadh, Saudi ArabiaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come...

  • Key Accounts Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia NTS Group Full time

    Key Accounts ManagerRiyadh, KSAGlobal Market LeaderSAR 40, ,000NTS Group are exclusively representing a market leading pharmaceutical company as a Key Account Manager.Our client offers an employment environment where talented pharmaceutical sales professionals can develop and thrive through excellent career prospects and training opportunities.Working in the...

  • Key Account

    2 months ago

    Riyadh, Saudi Arabia النفيس Full time

    A key account is responsible for managing and maintaining relationships with key clients or customers. They are the main point of contact for these accounts and work to understand their needs, address any issues or concerns, and ensure customer satisfaction. Key account managers typically have a deep understanding of the products or services offered by their...

  • Key Account Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Thales Group Full time

    Location: Riyadh, Saudi ArabiaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.We have...

  • Key Account Manager

    2 months ago

    Riyadh, Saudi Arabia Mrsool Full time

    Mrsool is a fast-growing technology company operating in the Information Technology and Services industry. We are currently seeking a highly motivated and experienced Key Account Manager to join our team. The Key Account Manager will be an integral part of our organization, responsible for managing our most important clients and ensuring that they receive an...

  • Key Account Manager

    5 hours ago

    Riyadh, Saudi Arabia Mrsool Full time

    Mrsool is a fast-growing technology company operating in the Information Technology and Services industry. We are currently seeking a highly motivated and experienced Key Account Manager to join our team. The Key Account Manager will be an integral part of our organization, responsible for managing our most important clients and ensuring that they receive an...

  • Key Account Manager

    2 weeks ago

    Riyadh, Saudi Arabia ASSYSTEM Full time

    **Company Description** Greetings from Assystem Redicon!** Every day, we are 7,000 switchers tackling the task of the century (to switch to low carbon energy) by designing and supervising major infrastructure projects. Our unique, diverse team with various skills profiles and cultural approaches can seize the challenges on the most significant digital and...

  • Key Account Manager

    2 weeks ago

    Riyadh, Saudi Arabia Assystem Full time

    Fixed-Term Contract / Project Management Riyadh 23/01/24 On site - ABOUT ASSYSTEM**Greetings from Assystem Redicon!** Finding solutions to climate change is the priority of the 21st century, and means switching to low-carbon energy. At Assystem, our mission is to accelerate the energy transition worldwide. To achieve this, our 7,000 Switchers combine...

  • Key Account Manager

    2 weeks ago

    Riyadh, Saudi Arabia Kinetic Full time

    A leading **Medical Device** company is actively recruiting a **Key Account Manager** for their **Riyadh** office. *** **_Please note that due to Saudization, only Saudi Nationals can be considered for this role._** *** **The main responsibilities will include but not limited to**: - Develop and implement strategic account plans for assigned key...

  • Key Account Manager

    3 weeks ago

    Riyadh, Saudi Arabia HILTI Full time

    **What's the Role?**: We’re looking for a Key Account Manager to join our sales team. This is no ordinary sales job - ours is a uniquely high-performing and supportive working culture. **Who is Hilti?**: Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer...

  • Key Account Manager

    2 months ago

    Riyadh, Saudi Arabia Siemens Full time

    If you really want to make a difference - make it with us! We are currently looking for a **Key Account Manager** to join our team in Riyadh, Saudi Arabia. **What are my responsibilities?** Key account manager will be responsible about the Water and Electricity Utilities. Takes responsibility for the development, exploitation and maximization of the...

  • Key Account Management

    2 weeks ago

    Riyadh, Saudi Arabia Lilly Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Key Account Manager

    7 days ago

    Riyadh, Saudi Arabia Radiometer Full time

    In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located. Creating...

  • Key Account Manager

    2 weeks ago

    Riyadh, Saudi Arabia Nexturn Full time

    Are you a dynamic professional with a passion for driving business growth in the realms of events, advertising, media & PR? Join our team as a **Key Account Manager **and play a pivotal role in fostering strategic relationships while spearheading innovative campaigns! As a Key Account Manager, you will be the driving force behind our client relationships...

  • Key Account Manager

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Danaher Full time

    In our line of work, life isn't a given - it's the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we're located. Creating...

  • Key Account Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Danaher Full time

    In our line of work, life isn't a given - it's the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we're located. Creating...