Customer Services Manager

3 weeks ago


Abha, Saudi Arabia Select-Ing Full time

**Funciones**
- Supervise day-to-day operations and manage the approved budget in the customer service department.
- Respond to customer service issues promptly.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Implement an effective customer loyalty program and maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Manage the approved budget of the customer service department.
- Stay informed on the latest industry techniques and methods.
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Maintain an orderly workflow according to priorities

**Contrato & Condiciones**
- Attractive conditions

**E**xperiencia**
- At least 5 years of experience in the water sector and 10 years in the same job position and responsibilities.

**Formación**
- The role needs experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques, and experience in water sector or hydraulic infrastructures international projects.

**R**eq**uisitos**
- High level of English.
- Proficiency in Microsoft Office and customer service software.
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.



  • Abha, Saudi Arabia SISA Full time

    We are an international market research consultancy operating across the Middle East, currently looking for part-time customer experience evaluators who are residing in **JIZAN, Saudi Arabia**, to assess the customer service standards in several interesting venues. ** This is a Part-Time Job ** Your main task will be to pose as a real customer and evaluate...


  • Abha, Saudi Arabia SISA Full time

    We are an international market research consultancy operating across the Middle East, currently looking for part-time customer experience evaluators who are residing in **Khamis Mushait, Saudi Arabia**, to assess the customer service standards in several interesting venues. ** This is a Part-Time Job ** Your main task will be to pose as a real customer and...


  • Abha, Saudi Arabia SISA Full time

    We are an international market research consultancy operating across the Middle East, currently looking for part-time customer experience evaluators who are residing in **Abha, Saudi Arabia**, to assess the customer service standards in several interesting venues. ** This is a Part-Time Job ** Your main task will be to pose as a real customer and evaluate...

  • customer service

    2 months ago


    Abha, Saudi Arabia مكتبة جرير Full time

    Our services are retained by a high profile player in their arena. Our mandate is to engage top talent for their growing Information Technology office to help spearhead new training mandates and implementation of new e-learning systems.Responsibilities:Spearhead new IT Training implementations, strategies and overall roadmap to ensure employee success...

  • customer service

    3 weeks ago


    Abha, Saudi Arabia مكتبة جرير Full time

    Our services are retained by a high profile player in their arena. Our mandate is to engage top talent for their growing Information Technology office to help spearhead new training mandates and implementation of new e-learning systems.Responsibilities:Spearhead new IT Training implementations, strategies and overall roadmap to ensure employee success...


  • Abha, Saudi Arabia Afaq Q Tech General Trading - G11 Full time

    High School or equivalent diploma - Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple web browsers, data base searching and instant messenger tools At Amazon, our mission is to be Earth’s most...

  • Customer accountant

    4 weeks ago


    Abha, Saudi Arabia IKEA Full time

    Strong analytical skills and ability to understand financial data.Ability to manage customers' financial records and daily financial transactions.Ability to communicate effectively with customers to collect payments and resolve financial issues.Knowledge of accounting programs and financial reports.Commitment to excellence and accuracy in preparing...


  • Abha, Saudi Arabia Radiometer Full time

    In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located. Creating...


  • Abha, Saudi Arabia Bupa Arabia Full time

    **Role Purpose**: **Key Accountabilities**: 1- High level of customer service and professionalism: - Follow customer service procedures as outlined in the manual to comply with the department’s procedures and standards. - Maintain a thorough knowledge of all departments, our company network of hospitals, products and services so that customers are...


  • Abha, Saudi Arabia AlBorg Diagnostics Full time

    Al Borg Diagnostics, a reputable healthcare company, is currently seeking a highly motivated and experienced individual to join our team as a Customer Experience Lead for the Southern Region. As the Customer Experience Lead, you will be responsible for driving customer satisfaction and loyalty by implementing and managing customer-centric strategies and...

  • Store Manager

    2 weeks ago


    Abha, Saudi Arabia Max KSA Full time

    BASIC INFORMATION Position Title Assistant Store Manager Job Family Retail Sales and Operations Function / Department Retail (Store Operations) POSITION OBJECTIVE The job holder will be responsible for guiding the success of a Shop by leading and motivating the selling team, developing and managing the service environment and presenting a clean, neat and...

  • Medical Delegate

    2 weeks ago


    Abha, Saudi Arabia Nestle Operational Services Worldwide SA Full time

    **Position Snapshot**: Title: Medical Delegate Location: Taif, Saudi Arabia Full-Time **Position Summary**:The Medical Delegate is responsible for the ethical detailing of Nestlé Infant Nutrition products in assigned territory by clearly communicating to medical / paramedical contacts accurate information about these products, their features and benefits...

  • Medical Delegate

    3 days ago


    Abha, Saudi Arabia Nestle Operational Services Worldwide SA Full time

    **Position Snapshot**: Title: Medical Delegate Location: Aseer, Saudi Arabia Full-Time **Position Summary**: The Medical Delegate is responsible for the ethical detailing of Nestlé Infant Nutrition products in assigned territory by clearly communicating to medical / paramedical contacts accurate information about these products, their features and...

  • Store Manager

    3 weeks ago


    Abha, Saudi Arabia adidas Full time

    **PURPOSE & IMPACT ON ORGANIZATION**: You contribute to the store profitability by: - Meeting or exceeding store sales and profit targets - Managing all resources within the store to provide a leading consumer experience - Driving the proper execution of established policies, procedures, initiatives, and directives **KEY RESPONSIBILITIES**: - Analyze...

  • Area Sales Manager

    3 weeks ago


    Abha, Saudi Arabia NicheHR Global Full time

    **Job Information**: Industry - FMCG/Foods/Beverage Work Experience - 4-6 Years City - Jizan State/Province - Jazan Country - Saudi Arabia Zip/Postal Code - 0 We are Looking for an Area Sales manager for one of our clients based in the Kingdom of Saudi Arabia: **Title**:Area Sales manager **Experience**: 5-7 years of sales experience including 4 years...


  • Abha, Saudi Arabia Nestle Operational Services Worldwide SA Full time

    **POSITION SNAPSHOT** Role: Field Sales Supervisor Location: Saudi Arabia - Abha Company: Nestlé *** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. In...


  • Abha, Saudi Arabia PKL Services, Inc Full time

    **Date Revised**: 11/01/2021 **Position**: Tactical Aircraft Maintenance Specialist (TAMS) Instructor (Saudi Arabia) **Relocation to**:Saudi Arabia **Department**: Maintenance **Reports to**: Site Lead **Job Code**: Full Time Equivalent (FTE) **Classification**: Exempt **Summary**: Tactical Aircraft Maintenance Specialist (TAMS) Instructors will train...

  • Tams Instructor

    3 days ago


    Abha, Saudi Arabia PKL Services, Inc Full time

    **Date Revised**: 02/17/2022 **Position**: Tactical Aircraft Maintenance Specialist (TAMS) Instructor **Department**: Maintenance **Reports to**: Site Lead **Job Code**: Full Time Equivalent (FTE) **Classification**: Exempt **Location of Position**: Khamis Mushayt, Saudi Arabia **Summary**: Tactical Aircraft Maintenance Specialist (TAMS) Instructors...

  • Account Manager

    2 months ago


    Abha, Saudi Arabia Leica Biosystems Full time

    Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our...


  • Abha, Saudi Arabia Nestle Operational Services Worldwide SA Full time

    **Position Title**: Field Sales Representative - Modern Trade **Location**: Khamis Mushait, Saudi Arabia **Full-Time** **Position Summary**: To achieve sales by category by maximizing short and long term growth opportunities and build long term relationship with the customers. **A day in the life of** - Achieve the core distribution (Listing of new Stock...