See more Collapse

Technical & Quality Manager

4 weeks ago

Jeddah, Saudi Arabia Nestle Full time

You’re energized by challenges, creative brand-buildingand great coffee?

The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of coffee - just like a skilled barista. From this beginning more than 30 years ago, the Nespresso brand concept, the Nespresso Trilogy: exceptional coffees, smart and stylish coffee machines and personalized, exclusive services, has revolutionized the way people enjoy their coffee and has evolved from pioneer to being the reference in portioned premium coffee.

Nespresso worldwide since its launch has enjoyed growth year on year. Our ambitions for coming years are sky high. Currently we are looking for
**Technical & Quality Manager** with the mission to:
Drive quality in products and services, drive compliance to safety, health, environment standards. Safeguard a consistent consumer experience across channels by owning the feedback management process and driving cross functional continuous improvement through the execution of root cause analysis. Ensure knowledge of customer facing channels is up to par

**A Day in the Life of a Technical & Quality Manager**:
**Drive quality in products and services, and compliancy in safety, health, environment standards**
- Manage omnichannel quality of service
- Ensure certification and verification audits are passed and assure that actions are followed up
- Ensure safety, health, and environmental compliance to local legislation
- Drive environmental initiatives in line with Nestlé strategy and standards

**Safeguard a consistent consumer experience across channels and keep knowledge of customer facing channels up to par**
- Drive root cause analysis of top customer complaints
- Drive continuous improvement of customer service quality throughout functions by leveraging customer feedback; communicated directly by customer, and collected indirectly through quality tests (e.g. mystery shopping)
- Drive quality improvement sessions with the Team Leaders to ensure a harmonized and fair way of evaluating Coffee Specialists' quality of service and speech
- Facilitate omnichannel customer-facing knowledge management (be the customer voice in the organization)

**Management Team Responsibilities**
- Drive the organisation's business results by making tactical and operational decisions by building the department in a sustainable way
- Define and drive the right iniatives to achieve business results
- Support the Director in making optimal investments and decisions in the OP process for both CAPEX and OPEX
- Manage and monitor the budget within the subdepartment
- Drive improvements and efficiencies in the organisation by collaborating with other departments

**People & Performance Management**
- Attract and retain talent, develop the personal effectiveness of employees by regular coaching and implementation of learning activities
- Build a strong team where teammembers collaborate effectively and understand their shared goals and purpose
- Set individual performance goals that provide a clear line of sight to organizational priorities and monitor progress towards achievement of goals by use of the PDP methodology
- Lead by example in terms of NLF behaviors and safety leadership
- Build the Nespresso culture by promoting and supporting a happy, healthy and safe working environment that encourages teamwork, ambition and a high level of professionalism

**What will make you successful**
- Bachelor's/Master's degree in Industrial or Mechanical Engineering
- 3 - 4 Years of experience in Customer Experience or Quality
- Proven exposure to coaching and/or training methods
- Experience managing a team would be a plus
- Project Management in a matrix organization
- Ability to work multi-task and in a fast-paced environment, using different digital tools and software.
- Languages (Arabic & English)
- Experience in an international environment and fluency in English are a plus.

**Position Snapshot**:
Location: Jeddah, Saudi Arabia

Company: Nespresso Nestlé

Full-time

**We Offer**:
Interesting and challenging work in an international company - a branch of worldwide and well recognized FMCG concern

Possibility to work in a dynamic team of professionals and leaders

Possibility to work with challenging projects and responsible tasks

Atmosphere full of respect, professionalism

Possibility of development & career advancement

We have other current jobs related to this field that you can find below

  • Technical & Quality Manager

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Nestle Full time

    You're energized by challenges, creative brand-buildingand great coffee?The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of coffee - just like a skilled barista.From this beginning more than 30 years ago, the Nespresso brand concept, the Nespresso Trilogy: exceptional coffees, smart and stylish coffee...

  • Technical Services Director

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Mackenzie Jones Full time

    The Company:The Company:Our client, is looking for a competitive Technical Services Director to manage and run the ground facilities management services our client provides within the aviation industry.The Role:ndustry.Responsibilities: Ensure strategic alignment of the Technical Services Department strategy and plans in shaping and implementing the...

  • Creative Copywriter

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Nana Full time

    Note Apply link will take you to an external website. About Nana: Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is...

  • Quality Manager- Certifications

    2 weeks ago

    Jeddah, Saudi Arabia Bureau Veritas Full time

    We are a world leader in Testing, Inspection and Certification (TIC), delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility. **Specialty** - Quality Management Certifications. - Experience of dealing with customers and suppliers. - Excellent leadership and man -...

  • Technical Manager

    3 weeks ago

    Jeddah, Saudi Arabia Jamjoom Pharma Full time

    Jamjoom Pharma has in a very short span of time emerged, as one of the leading pharmaceutical companies in the Afrasia region. The geographical focus of the company is on countries in the Middle East, Africa, and CIS regions. Strategic focus on selected therapeutic categories has contributed to the rapid growth, market acceptance, and overall success of the...

  • Quality Manager- Certifications

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Bureau Veritas Full time

    We are a world leader in Testing, Inspection and Certification (TIC), delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility.Specialty Quality Management Certifications. Experience of dealing with customers and suppliers. Excellent leadership and man- management...

  • Quality Assurance Manager

    3 weeks ago

    Jeddah, Saudi Arabia Acino Full time

    University degree in Pharmacy, Chemical Engineering or Chemistry - Minimum of 5 years’ experience in Pharma QA experience is required - Excellent communication skills in English - In-depth knowledge of cGMP& cGLP& cGDP - Perform and document QA Due Diligence on distributors and service providers according to corporate process. - Monitor and report monthly...

  • Technical Manager

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Saudi German Aluminum Products Co. (SGAPCO) Full time

    The RoleADMINISTRATIVE FUNCTIONS: This duty has been performed well when: 1- Prepare Duty Poster. All positions are managed according to staffing standards and personnel are advise at least 3 days in advance of their work 2- Prepare report and surveys Prepare all technical related report such as monthly activity, quantity reports, pending projects, actual...

  • Medical Quality Manager

    4 weeks ago

    Jeddah, Saudi Arabia Bupa Arabia Full time

    Education: Bachelor's degree in medicine or medical sciences, with a specialty certificate in medical quality management.Technical knowledge: A deep understanding of medical quality concepts and methods for improving performance in health care.Communication: Excellent communication skills to deal with work teams and direct them towards achieving quality...

  • Quality Assurance Manager

    3 weeks ago

    Jeddah, Saudi Arabia Acino Pharma Full time

    **Jeddah, Saudi Arabia, Middle East, Turkey, and Africa**: Acino is a Swiss pharmaceutical company, leader in advanced drug delivery technologies. We have a clear focus on selected emerging markets in the Middle East, Africa, the CIS Region and Latin America, and operate in some of the most dynamic countries of the world. We value courage, commitment, trust...

  • Senior Quality Manager- Management Systems

    2 weeks ago

    Jeddah, Saudi Arabia Bureau Veritas Full time

    We are a world leader in Testing, Inspection and Certification (TIC), delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility. **JOB DESCRIPTION** **Specialty**: - Program Quality Management - Experience of dealing with customers and suppliers - Excellent...

  • Quality Program Senior Manager

    2 weeks ago

    Jeddah, Saudi Arabia Bureau Veritas Full time

    We are a world leader in Testing, Inspection and Certification (TIC), delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility. **JOB DESCRIPTION** **Specialty**: - Program Quality Management - Experience of dealing with customers and suppliers - Excellent...

  • Quality Control Manager

    2 months ago

    Jeddah, Saudi Arabia Parsons Full time

    Parsons is looking for an amazingly talented **Quality Control Manager **to join our team! In this role you will p rovides management direction, and includes administrative and supervisory responsibilities, involving all quality activities on several small to medium sized projects and/or programs, or functional areas to ensure that products or services...

  • Quality Control Manager

    4 weeks ago

    Jeddah, Saudi Arabia Parsons Full time

    Parsons is looking for an amazingly talented **Quality Control Manager **to join our team! In this role you will p rovides management direction, and includes administrative and supervisory responsibilities, involving all quality activities on several small to medium sized projects and/or programs, or functional areas to ensure that products or services...

  • Quality Assurance Manager

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Kinan Full time

    Job Purpose:Support the Director, Projects by ensuring approved strategies and objectives are executed by the Quality Assurance department across multiple phases within the community. Provide the Company with oversight and direct management of all activities related to the Quality Assurance program associated with the construction, delivery and completion of...

  • Quality Manager

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia International Hospitals Construction Company Full time

    The Quality Manage is responsible for overall development, implementation, and maintenance of the organization's Quality Management System (QMS)Primary Responsibilities:Ensure that the organization's Quality Management System conforms to customer, internal, ISO 9001, and regulatory/legal requirements.Ensure evaluation of, and reporting on, vendor quality...

  • Quality Manager

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia CG Resourcing Full time

    The RoleRequired to join an established contractor in Saudi Arabia. Based in Jeddah you will take responsibility for Quality Management on projects across the Kingdom. This will include development, implementation, and maintenance of the Quality Management System.Lead a team of Quality engineers, inspectors, on projects across the Kingdom ro ensure the QMS...

  • Technical Manager

    2 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Saudi Bin ladin Group Full time

    We are seeking a highly skilled Technical Manager to oversee and manage all aspects of technical projects within our organization. The Technical Manager will be responsible for developing project plans, coordinating resources, and ensuring the successful completion of all technical projects. The ideal candidate will have strong technical expertise, excellent...

  • Customer Technical Manager

    4 weeks ago

    Jeddah, Saudi Arabia Ericsson Full time

    **About this opportunity** Customer Technical Manager (CTM) is responsible for Local Support operational and technical issues for dedicated customer on a day-to-day basis. This role is a mix of technical/operational and team leading responsibilities, which means that the CTM should have good technical competence to lead customer discussions on technical...

  • Quality Assurance Manager

    2 weeks ago

    Jeddah, Saudi Arabia Kinan Full time

    **Job Purpose**: Support the Director, Projects by ensuring approved strategies and objectives are executed by the Quality Assurance department across multiple phases within the community. Provide the Company with oversight and direct management of all activities related to the Quality Assurance program associated with the construction, delivery and...