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Housekeeping Supervisor
2 months ago
Key Responsibilities
- **Supervise the implementation of housekeeping standards and procedures in relation to**:
**o Bedroom service**
**o Bathroom service**
**o Valet service**
**o Cleaning service**
**o Linen maintenance**
- **Recommended changes to these standards and training needs on an ongoing basis**
- **Maintain a current and thorough knowledge of all housekeeping systems**
- **Open and close the shift and ensure effective shift hand over**
- **Distribution and collection of keys**
- **Management of all incoming and outgoing calls**
- **Perform Room allocations**
- **Perform Room inspections**
- **Priorities arrival rooms**
- **Liaise with Front Office for guest and hotel requirements**
- **Ensure guest valet is processed and delivered in a timely manner**
- **Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)**
- **Manage all special requests made by guests**
- **Management of lost property for the hotel**
- **Ensure you have complete knowledge of room types, layouts and facilities**
- **Manage storage areas**
- **Maintain adequate stock levels**
- Complete stock takes as required
- Maintain stock levels
- Conducts shift briefings to ensure hotel activities and operational requirements are known
Customer Service
**- Demonstrate service attributes in accordance with industry expectations and company standards including**:
**- Being attentive to Guests**
**- Accurately and promptly fulfilling Guests requests**
**- Anticipate Guests needs**
**- Maintain a high level of knowledge which affects the Guest experience**
**- Demonstrating a ‘service’ attitude**
- Taking appropriate action to resolve guest complaints
- Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
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