Bently Nevada Supporting Services Site Lead

2 weeks ago


Qatif, Saudi Arabia Baker Hughes Full time

**Bently Nevada Supporting Services Site Lead**:
**Would you like to take ownership of delivering an exceptional service to our customers?**:
**Do you enjoy providing a vital service to ensure successful on-site operations?**:
**Join our customer focused team**

Our Digital Solutions business provides intelligent, connected technologies to monitor and control our energy extraction assets. We provide customers with the peace of mind needed to efficiently improve their operations. From the most advanced data-collection technology to innovative software enabling remote collaboration, we provide a full suite of non-destructive solutions.

**Partner with the best**

Bently Nevada Supporting Services Site Lead, you'll provide proactive care for our customers’ machinery and the condition monitoring systems supplied by Baker Hughes Bently Nevada.

Bently Nevada Supporting Services Site Lead, you will be responsible for:

- Executing and managing the scope of SSA profitably, safely, with integrity to the customers’ satisfaction, and to ensure agreement renewal and evolution.
- Helping the customer improve the reliability and performance of his operation, and the health of the customers’ machinery and instrumentation assets. In order to achieve that goal.
- Keeping a track record of quality services (both technical and process), and must have the mindset of continuous improvement.
- Developing and communicating customer value stories that will promote learning within the Bently Nevada business and provide marketing material to promote the service offering.
- Documenting the activities executed using the tools built into the SSA Web Portal, the standard reporting tools or any customized tools agreed per specific contract requirements. The SSA Web Portal should be seen as the means to showcase the tasks completed and the value delivered in the agreement.
- Tracking the Key Performance Indicators (KPIs) for the SSA contracts, and must drive strong communications both with the customer and internally with the BN team. The Site Lead is responsible to own regular contract performance reviews with the customer, and internal value reviews with the regional Bently Nevada stakeholders.

**Fuel your passion**

To be successful in this role you will:

- Have a bachelor’s degree in engineering, or equivalent.
- Have a minimum of 5-years of experience executing condition-monitoring programs or a minimum of 10-years of experience in instrumentation health and maintenance services including Bently Nevada monitoring and software products.
- Have extensive experience with System1, 3500 Racks, and Bently Nevada monitoring/software products is an absolute requirement for this role.
- Have good communication skills and be able to effectively present to Executive Management.
- Have the ability to clearly articulate the value of our services to the customer.
- Have technical understanding of a broad range of condition monitoring techniques such as vibration, thermodynamic performance, lube oil analysis, thermography.
- Have ability to understand customer’s business, how the customer operates profitably, safety, environmental and other regulatory challenges.
- Have ability to understand the key contractual terms and conditions.
- Have ability to track costs in SAP and manage resource scheduling.

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns

**Working with us**

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

**Working for you**

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits

**About Us**

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we’re committed to achieving net-zero carbon emissions by 2050 and we’re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

**Join Us**

Are you seeking an opportunity to make a real difference in a company with a global rea


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