Service Coordinator

3 days ago


Qatif, Saudi Arabia Emerson Full time

Responsible for interfacing with customers, suppliers, LBPs in functional areas such as Quotation coordination, order processing, material planning, delivery schedule/status update of in house and field services.

This will be a one year contract with Emerson.

**Your role responsibilities will include, but not be limited to, the following**:

- Ensure quotation, reference number, etc. was in place prior to scheduling tasks.
- Coordinating with MEA team for scheduling and availability of Depot and field team, work order and prints
- Provide information on the status of orders / progress to Customers / LBP. For Depot and field services.
- Interface, Communicate Incite expedite delivery with WA HQ Customer service team for FCTL products in various world areas (EU, NA & AP)
- Perform regular monitoring and follow up of Critical orders (example: order for shut down)
- Update JDE/JDI system with the factory acknowledged ship dates and/or reschedule dates.
- Assist with the preparation of necessary shipping documents.
- Access and work on JDE/JDI systems to obtain and update details of orders & shipment schedules.
- Ensure services rendered final job packs and invoiced and final copy filed.
- Follow up time sheets and supporting docs of service engineer and time sheets for completed jobs to allow timely invoicing
- Ensure adherence to local and international Emerson Trade Compliance procedures in connection with all transactions and business practices.
- preparation of Customer Site ID’s
- C oordinating with suppliers for parts/ consumables/ manpower requirements
- Coordinating with DTV for any required documents requested by customers related to gate passes / Site access.
- Planning Customer visit for STO’s and inspections
- Coordinating with SaudiFal to get all upcoming jobs and update Emerson Regional Manager and update demand planning in weekly basis
- Other duties as assigned.

**What do I need to be considered for this role?**
- _Bachelor degree in Engineering _
- _MS Office _
- _Administration and organizational skills _
- _IT skills _
- _CRM awareness _
- _Ability to multi-task _
- _Strong administrative organization skills _
- _Client and service minded _
- _Excellent written and verbal communication skills _
- _Accurate with attention to detail _
- _Understanding of basic accountancy principles _
- _Can work independently and in a team _
- _Stress resistant, flexible, pro active_


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