Customer Service Team Leader
2 weeks ago
Company Description
Company Overview
**Informa PLC is a leading international events, intelligence and scholarly research group.**
Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.
Each of our five operating divisions has a distinct focus:
**Informa Connect** aims to provide expert content you cannot Google, and access to specialist networks and communities, through major branded annual events and specialist digital communities and content services.
**Informa Intelligence** provides specialist digital information and data products, consultancy and research services to over 25,000 business worldwide, helping companies make better informed decisions and gain competitive edge.
**Informa Markets** creates global platforms for industries, specialist markets and customers to trade, innovate and grow, delivering over 550 events annually, specialist digital content and actionable data solutions.
**Informa Tech **aims to inspire the global technology community to design, build and run a better digital world by providing research, media, training and events to specialist technology communities worldwide.
Our sixth division is **Global Support**, which provides shared, efficient business services and function-specific expertise to each of Informa's operating divisions.
In every market and industry, business opportunity and success come from attracting and engaging with customers, generating leads, showcasing products and researching and discovering the latest solutions.
Informa Markets organizes over 550 market leading B2B events every year. At our events we create the environments which allow business to flourish. Our knowledge of the communities we serve, our ability to attract the right people and our skill at curating the physical space and creating memorable experiences bring thousands of like-minded people together. It is this shared experience and the opportunities to make human connections which allow businesses to grow.
**Job Description**:
Job Summary/Responsibilities
Main point of contact for specific event portfolio stakeholder relationships
- Acting as the Subject Matter Expert ensure the highest level of customer service to our customers (visitors and exhibitors) making sure all queries are replied to, followed-up and resolved within the department SLA. Ensuring specific support requirements are understood and the Cairo team are operationally ready to support them with quality outcomes
- For Exhibitors, the core tasks revolve around helping them prepare for the show by explaining the Exhibitor Manual and coordinating resolution on all queries received
- For Visitors the core tasks revolve around helping them understand the event website and supporting their attendance to the event
- Capture/update customer data into CRM systems and/or any other relevant internal platforms
- Support the development and implementation of integrated customers communication plans
- Contact exhibitors proactively to educate them and gather feedback on using web services (exhibitor manual, new launches and products)
- 1st line technical support for digital products/tools
- Gather customer insight for digital solutions and support surveys with direct outreach
- Handle questions related to invoicing and credit control
- Provide customer service support and coordination onsite at shows
- Give input into customer service reports for Events teams with best practice and suggestions for improvements based on customers feedback
- Main point of contact for customer complaints
- Support the online exhibitor manual, catalogue data, lead generation tools and any other internal systems
- Support the event teams as required
- Ad hoc Duties as Directed by the Head of Customer Service
**Qualifications**:
- Excellent communicator, team player and a multi-tasker
- Prior customer service role experience
- Fluent in English, additional languages are desirable (Arabic a big advantage)
- Quick learner who is self-sufficient and uses initiative
- Proactive problem-solver
- A self-starter with a high level of enthusiasm and accuracy
- Great attention to detail
- Exceptional multi-tasking skills
- Excellent organizer and able to work in a busy environment
- Flexible, creative and versatile
- Highly self-motivated with exceptional time management
- Salesforce or other CRM experience
- Strengths in attention to detail
- Exceptional prioritizing skills while able to work in an ever-evolving environment
- Ability to deliver quality output on time and work with deadlines/targets
- Good computer skills (Microsoft Office - Excel, Word, PowerPoint)
- Experience/understanding of B2
-
Customer Financial Services Leader
6 days ago
Qatif, Saudi Arabia Halliburton Full timeWe are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...
-
Wellsite Leader
2 days ago
Qatif, Saudi Arabia Baker Hughes Full time**Wellsite Leader - Integrated Well Services (IWS)** **Would you like to work with cutting-edge drilling technology?** **Do you enjoy being part of team that provides high-quality engineering for our customers?** **Join our growing team** We are the leader in well construction and production. Our innovative physical and digital solutions improve...
-
Sales Executive
4 days ago
Qatif, Saudi Arabia apps team technologies Full timePosition: Sales Executive Experience: Freshers only Location: Dammam Nationality: Saudi Arabia Prefer Immediate Joiners Position Overview: As a Salesperson, your primary responsibility is to travel to locations to advocate supply of products to the customers. Your role will involve understanding customers' needs, educating them about the benefits of...
-
Regional Engineering
6 days ago
Qatif, Saudi Arabia Renewable Energy Grid Solutions Full time**Job Description Summary**: Grid Automation (GA) business line is supporting utility and industrial customers by providing innovative solution, enabling the energy transition and energy network transformation. The Engineering Leader will be responsible for driving the Project & field engineering improvement for the OTR activities across all GA PL in the...
-
Service Centre Technician
1 week ago
Qatif, Saudi Arabia Alfa Laval Full timeAbout Us Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food and the marine industry. About the Company: Our core competencies are in the areas of heat transfer separation, and...
-
Team Leader
4 days ago
Qatif, Saudi Arabia Bureau Veritas Full time**Purpose of Position** - Will be dealing with Hotels, Hospitals, Amusement Parks, Airports, Shopping Malls to generate business revenue - The position performs in line with the Bureau Veritas Quality Assurance System, including the BV Code of Ethics and the BV Group policy. **Major Responsibilities** - Will survey the market in Jubail, Develop a team,...
-
Commercial Leader
2 weeks ago
Qatif, Saudi Arabia Pall Corporation Full timeFind what drives you on a team with a more than a 70-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our products serve a wide range of markets, so if your interests lie along the spectrum of Life Sciences to...
-
Services Specialist
4 days ago
Qatif, Saudi Arabia Baker Hughes Full time**Services Specialist - General Operations Support**: **Do you like working in collaborative teams and solving critical issues?**: **Do you love shaping the design of technology for customers?**: Join our Baker Petrolite Team As a global team, we design and deliver surface pressure control equipment, as well as support field maintenance, commissioning, and...
-
Service Coordinator
6 days ago
Qatif, Saudi Arabia Emerson Full timeResponsible for interfacing with customers, suppliers, LBPs in functional areas such as Quotation coordination, order processing, material planning, delivery schedule/status update of in house and field services. This will be a one year contract with Emerson. **Your role responsibilities will include, but not be limited to, the following**: - Ensure...
-
Technical Support Specialist
6 days ago
Qatif, Saudi Arabia Baker Hughes Full time**Technical Support Specialist - Drilling Services**: **Do you enjoy leading a team that provides a high-quality service for our customers?**: **Do you love collaborating with teams to solve complex problems?**: Join our Drilling Services Team! Baker Hughes is the first and only comprehensive provider of digital oilfield products, services, and solutions....
-
Bently Nevada Supporting Services Site Lead
2 weeks ago
Qatif, Saudi Arabia Baker Hughes Full time**Bently Nevada Supporting Services Site Lead**: **Would you like to take ownership of delivering an exceptional service to our customers?**: **Do you enjoy providing a vital service to ensure successful on-site operations?**: **Join our customer focused team** Our Digital Solutions business provides intelligent, connected technologies to monitor and...
-
Key Account Customer Care
3 weeks ago
Qatif, Saudi Arabia Bupa Arabia Full timeRole Purpose: To manage group secretary and members’ inquiries as per standards for Bupa Arabia and act as a proficient representative and supportive point of contact for members in full range of Bupa Services to keep hold of the caring and responsibility values of Bupa Arabia. Key Accountability: 1- Member Service Support; - Promote BA services by...
-
Service Advisor
4 days ago
Qatif, Saudi Arabia Flowserve Corporation Full time**Role Summary**: In this role you will be the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, and other departments to respond to customer inquiries. The position works with the Sales leadership team in driving key initiatives and helping the Flowserve to achieve its goals and maximize sales bookings and...
-
Service Desk Analyst
6 days ago
Qatif, Saudi Arabia Al-Falak Full timeFirst point of contact for users who are experiencing IT issues. This role requires a service-oriented individual with strong communication skills and the ability to resolve technical problems. The analyst will provide support and guidance to users, ensuring the efficient operation of the organization's IT infrastructure. - Provide first-level contact and...
-
Service Desk Specialist
6 days ago
Qatif, Saudi Arabia Al-Falak Full timeFirst point of contact for users who are experiencing IT issues. This role requires a service-oriented individual with strong communication skills and the ability to resolve technical problems. The analyst will provide support and guidance to users, ensuring the efficient operation of the organization's IT infrastructure. - Provide first-level contact and...
-
Rotational Field Service Technician
6 days ago
Qatif, Saudi Arabia TechnipFMC Full time**Company Summary** TechnipFMC is a global leader in the energy industry, specialized in subsea and surface technologies. Our mission: to enhance the performance of world’s energy industry. How we do it: by constantly challenging conventions and investing in our 20000+ employees, across 48 countries. At TechnipFMC, we aim to offer an inspiring working...
-
Mechanical Field Service Engineer
1 week ago
Qatif, Saudi Arabia FLSmidth, Inc. Full timeCreate a better future! Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop technology and gain the knowledge to make that difference. We have launched our ambition, Mission Zero - enabling our customers to move towards zero emissions in mining and cement. We need your leadership skills, curiosity,...
-
CNC Machinist
2 weeks ago
Qatif, Saudi Arabia National Oilwell Varco Full time**Responsibilities**: - Follow all safety rules policies provided by NOV. - Produce/Machine threaded Connections & parts as per the provided drawing and program. - Inspect and verify that each thread & part is generated as per the provided specification. - Follow all the guidelines provided by the Team Leader. - Maintain a neat and dean working...
-
Service Specialist Iii-welldynamics
2 weeks ago
Qatif, Saudi Arabia Halliburton Full timeWe are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...
-
Section Head, Community Services
2 weeks ago
Qatif, Saudi Arabia Ma’aden Full time**1. JOB DETAILS**: **Position Title**:Section Head: General Services (North) **Broad Band**:E1: M11: Experienced professional **Reports to **Department & Function**:Ma’aden General Services **Job Code**: **Date Prepared/Revised**:08/16/2020 00:00:00 **Talent Pipeline Layer**:Managing Self Leading Expert/ Consultant (MS) **2. OVERALL JOB...