Specialist Ecom Dc Operations

3 weeks ago

Riyadh, Saudi Arabia Adidas Full time

Purpose & Overall Relevance for the Organization:
- DC teams are responsible for monitoring and ensuring Distribution Center (DC) and Outbound (Last Mile) operations performance across all channels.
- The role will carry out Forecast & Planning, support fulfilment for all DC operations (inbound, pick & pack, returns, special handling etc.) and measure & analyze DC performances focused on ecom channel. The expectations from the role are implementing and analyzing relevant reports and KPIs, owning the planning and execution of relevant Campaigns, supporting overall ecom operations while resolving customer complaints and issues. The role is tasked with ensuring a smooth, transparent, and robust connection between all relevant stakeholders from inside and outside of the organization.

Key Responsibilities:

- Coordinate the operations via management of the existing 3rd Party Logistics Provider (3PL)
- Responsible to align Inbound, Pick-Pack & Return Forecasts with business and stakeholders, translate these into an execution plan, track and monitor accuracy and analyze trends with a focus on ecom operations
- In close cooperation with 3PL, plan and align the warehouse capacity for outbound & returns with a focus on ecom operations
- Monitor and report on all inventory areas, measuring accuracies and losses to the agreed contract SLA’s and KPIs with a focus on ecom operations to support the overall Inventory responsible of DC Operations
- Capacity forecasting and reporting, DC utilization and improve stock accuracy. Support monitoring cycle counting activities, performing inventory reconciliation between physical quantities, WMS and AFS and ensure stock adjustments timely done with required approvals documented with a focus on ecom operations.
- Own the planning and monitoring of campaigns and events (especially Cyber Planning & Holiday Readiness)
- Ensure a meaningful and robust daily monitoring and audit of the order flow. Follow up on fulfilment requests, complains and incidents. Provide feedback to stakeholder and requestors in a detailed and timely manner.
- Own SLA update and control all appropriate operational and management reports and dashboards for assigned business and operations processes Closely follow up on enhancements and drive SLA Achievements, for DC ops providers.
- Contribute to Supply Chain related projects
- Be responsible and manage business escalations.
- Knowledge, Skills and Abilities:
- Expert in DC ops, reverse logistics & ecommerce
- Expert in Warehousing, Distribution
- Strong leadership skills
- Strong analytical skills and data driven decision making
- Ability to deliver good results under pressure, accepting and meeting critical deadlines
- Ability to #CreateTheNew by challenging the status-quo
- Ability to act as a catalyst in Change Management projects/initiatives
- Motivated team player and willing to learn
- Strong and proven analytical and communication skills with attention to details
- Experienced in logistics and supply chain management as well as project management
- Competence, experienced and high level of IT affinity (MS Office/Teams needed / SAP, WMS knowledge is a plus Strong interpersonal and communication skills including the ability to lead and influence discussions in diverse groups of varying size (internal & external)
- English speaking and writing
- Key Relationships:
- 3PL providers (Warehousing, Transport, last mile, Documentation and Clearance)
- SCM MENA
- Sales & Marketing
- ECOM channel
- Customer service
- Global NTP
- Finance & Internal Controls - Audit
- IT & Legal Call Center
- Services Minimum Qualifications:
- Degree Level Qualification in Engineering or Supply Chain.
- Master/Post-degree certifications in Supply Chain Management and/or Project Management and/or Engineering are preferred
- 5-7 years of experience in Ecommerce, Supply Chain, Logistics, Project management, Retail Operations
- Excellent skills in communication and negotiation

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need..

OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.

RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

**ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINA

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