Operations Excellence Manager

5 months ago


Riyadh, Saudi Arabia Nana Direct Full time

**oles and Responsibilities of Operations Excellence Manager**

1. Identify and implement strategies and initiatives to improve operational efficiency, reduce costs, and enhance the overall performance of a business.
2. Analyze data and processes to identify areas for improvement, developing and implementing new procedures.
3. Conduct training and development programs for employees, and collaborate with other departments to optimize workflows and streamline operations with yango deli tech.

4. Make current ops processes sustainable to ensure positive long-run economics of business overall

5. Adapt and invent product features

6. Unlock efficient scalability of operations to meet extraordinary growth potential

7. Design core ops business processes for new business models (eg., partnerships with retailers)

8. Discover hidden synergies of cross-stream activities (ops+commerce+marketing) to boost growth

9. Support country-wide and international expansion

10. Reinvent DC operations

11. Develop a business platform to enrich the current business model from an operations standpoint(eg., private label, hot food, the extension of assortment)

12. Bring best practices of Yandex, Getir, and Gorillas corporate culture and ways of working.

**All of the points mentioned above will lead us to improvements in current metrics and knowledge within a company**:

- 90% competence of all employees on WMS, courier app, picker app full functionality
- improvements of CTE to reach the customer promise
- improvements in picking times by 35%
- improvements in courier OPH by 20%
- improvements in picker CPO by 30%
- improvements in missing items to reach less than 1.5%



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