Front Office Manager

3 weeks ago

المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

**Job Number** 23023253

**Job Category** Rooms & Guest Services Operations

**Location** The St. Regis Red Sea Resort, Zone 6 Ummahat Al Sjyakh North, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

**CORE WORK ACTIVITIES**

**Leading Guest Services Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures recognition of employees is taking place across areas of responsibility.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Celebrates successes and publicly recognizes the contributions of team members.

**Maintaining Guest Services and Front Desk Goals**
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.

**Managing Projects and Policies**
- Ensures compliance with all Front Office policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Responds to and handles guest problems and complaints.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.

**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Establishes challenging, realistic and obtainable goals to guide operation and perfo

  • Asstmgr-front Desk

    1 month ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23052231 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible for leading...

  • Asstmgr-front Desk

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23194878 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Makkah, King Abdulaziz Road, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible for leading...

  • Front Desk Officer

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia Anasia Full time

    11/28/2023 **Job Type**: Full Time | Experience needed: 1-2 Years of experience | Nationality: Saudi **Location**: Saudi Arabia **Category**: Admin **Qualifications**: - Bachelor’s degree. - 1-2 years’ experience in Administration field or relevant. - English language fluency in both written and spoken. - Experienced in the use of Microsoft office. -...

  • Front Office Agent

    1 month ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24047128 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Red Sea Resort, Ummahat Island 1, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations, assigning...

  • Offices Manager

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia Careem Full time

    At Careem we are led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan. We're pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money. We're in the driving seat as we help to define how technology will shape progress in some of the...

  • Supervisor-front Office

    1 month ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Número de Empleo** 23052188 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Sheraton Dammam Hotel & Convention Centre, 1st Street, Dammam, Saudi Arabia, Saudi Arabia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management - Marriott International es un...

  • Supervisor-front Office

    1 month ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **رقم الوظيفة** 23160368 **التصنيفات** Rooms & Guest Services Operations **الموقع** Nujuma a Ritz-Carlton Reserve, Nujuma, Umluj, Saudi Arabia, Saudi Arabia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع آخر؟**...

  • Sales Executive

    1 month ago

    المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    Date Posted: - 28 Aug 2023- Location: - Qatar- Property Name: - dusitD2 Salwa Doha- Job Type: - Full-timeJob Summary and Responsibilities Assists Senior/Sales Manager to generate new business and group leads Job Requirements - Minimum education of Bachelor degree in Business Administration, Marketing, Hotel Management or relevant discipline - Minimum of 2...

  • Safety & Security Patrol Officer (Saudi National)

    1 month ago

    المملكة العربية السعودية, Saudi Arabia Parsons Full time

    Parsons is looking for an amazingly talented **Safety & Security Patrol Officer** **(Saudi National) **to join our team! The role is responsible for providing visual impact training as part of the Health, Safety and Wellbeing team. The role includes supporting planning and impl ementing visual impact communications under the supervision of the visual impact...

  • Private Label Senior Specialist Front Shop

    1 month ago

    المملكة العربية السعودية, Saudi Arabia Nahdi Full time

    Manages and assists in activities related to PL prodcut development process and Direct Imports, coordinates activities with different functions in company, develops relationship with existing suppliers, sources and contracts new suppliers ensuring that PL products reach targeted profitability, quality and sales, revises current assortment and sets...

  • Full Stack Developer

    1 month ago

    المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    **Note: The developer will be required to work on-site at our office in Riyadh, **Saudi** Arabia for an initial period of two months. After this period, remote work options will be available**.** **Responsibilities**: - Collaborate with cross-functional teams to understand project requirements and translate them into technical specifications and...

  • Office Manager

    1 month ago

    المملكة العربية السعودية, Saudi Arabia Turner & Townsend Full time

    Company Description **Turner & Townsend** is a leading independent professional services company specializing in program management, project management, cost management and consulting across the property, infrastructure, and natural resources sectors. With 118 offices in 46 countries, we draw on our extensive global and industry experience to manage risk...

  • Credit Manager

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia Eram Talent Full time

    Eram Talent, a leading Talent Acquisition Company, is currently seeking an experienced Credit Manager to join a prestigious hotel company in the hospitality industry. As a Credit Manager, you will play a crucial role in managing the creditworthiness and financial risk of the hotel's customers and ensuring timely payment of invoices. Our client is committed...

  • Administrative Officer

    3 days ago

    المملكة العربية السعودية, Saudi Arabia becarabia Full time

    Responsibilities - Answer and direct phone calls - Organize and schedule appointments - Plan meetings and take detailed minutes - Assist in the preparation of regularly scheduled reports - Develop and maintain a filing system - Update and maintain office policies and procedures - Order office supplies and research new deals and suppliers - Maintain contact...

  • Saudi Arabia: Administrative Assistant

    3 days ago

    المملكة العربية السعودية, Saudi Arabia Helmerich & Payne, Inc. Full time

    At H&P, our people are our strength. The Administrative Assistant duties and responsibilities include providing administrative support to ensure efficient operation of the office and supports the Administrative Manager and office employees through a variety of tasks related to organization and communication. RESPONSIBILITIES: The following items represent...

  • Guest Service Agent

    2 days ago

    المملكة العربية السعودية, Saudi Arabia Hilton Full time

    Guest Service Agent / Associate (Saudi National Only) A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to...

  • Guest Service Agent

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia Hilton Full time

    Guest Service Agent (Saudi National) A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Piping Supervisor

    1 month ago

    المملكة العربية السعودية, Saudi Arabia Dynamic Staffing Services Full time

    Apply **Piping Supervisor** - 10-15 Years - Saudi - Mon Aug 07 2023 - | Vacancy Code : 135136 Industry : Oil & Gas, Total Vacancy : 1 - Supervising A/G pipig Field erection work such as welding, hydo test, installation, reinstatement, punh clearing and etc. **Knowledge & Qualification**: - Mechnical Engg, Chemical Engg and related Mechanical Engg -...

  • Environmental Officer

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia Dynamic Staffing Services Full time

    **Environmental Officer** - 3-8 Years - Saudi - Fri Jul 14 2023 - | Vacancy Code : 134960 Industry : Mechanical, Total Vacancy : 1 - Daily site visits, creating environmental awareness about aspects, Impacts and legal requirements, monitoring waste storage & disposal, monitoring consumption of water, electricity, fuel and other consumables, carrying out...

  • Safety Officer

    1 month ago

    المملكة العربية السعودية, Saudi Arabia MB Contracting Est. Full time

    **Responsibilities** - Compile safety programs. - Practice safe working techniques. - Implement and maintain health and safety standards. - Establish a cordial and professional relationship with employees. - Maintain compliance with all safety regulations. - Conduct regular staff meetings to share best practice techniques. - Standardize health and safety in...