Guest Service Agent

7 months ago

المملكة العربية السعودية, Saudi Arabia Hilton Full time

Guest Service Agent (Saudi National)

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

**What will I be doing?**

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

**What are we looking for?**
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience

**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Guest Service Agent

    7 months ago

    المملكة العربية السعودية, Saudi Arabia Hilton Full time

    Guest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Guest Service Agent

    6 months ago

    المملكة العربية السعودية, Saudi Arabia Hilton Full time

    Guest Service Agent / Associate (Saudi National Only) A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to...

  • Guest Relations Agent

    5 months ago

    المملكة العربية السعودية, Saudi Arabia Hilton Full time

    Guest Relations Agent / Pre - Opening A Guest Relations Agent directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Agent, you will directly address the needs of VIP Guests and inform other Team...

  • Spa Guest Agent

    5 months ago

    المملكة العربية السعودية, Saudi Arabia Six Senses Full time

    As Guest Agent (receptionist), I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness and Out of...

  • Front Desk Agent

    7 months ago

    المملكة العربية السعودية, Saudi Arabia Eram Talent Full time

    Join Eram Talent as a Front Desk Agent in the hospitality industry! As a Front Desk Agent, you will be the first point of contact for guests and play a crucial role in creating a positive and welcoming experience. Eram Talent is committed to providing exceptional service and creating memorable stays for our guests. **Responsibilities**: - Greet and...

  • Reservations/ Sales Agent

    6 months ago

    المملكة العربية السعودية, Saudi Arabia Hilton Full time

    Reservations/ Sales Agent (Saudi Nationals Only) A Reservations/Sales Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation/Sales Agent, you will serve as the first line of inquiry for room...

  • Reservations/ Sales Agent

    6 months ago

    المملكة العربية السعودية, Saudi Arabia Hilton Full time

    A Reservations/Sales Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation/Sales Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent...

  • Guest Relation Agent

    5 months ago

    المملكة العربية السعودية, Saudi Arabia MOVENPICK Full time

    Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Experience Agent

    5 months ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23116084 **Job Category** Rooms & Guest Services Operations **Location** Nujuma a Ritz-Carlton Reserve, Nujuma, Umluj, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about moving items from one place to another. Instead,...

  • Reservations Agent

    5 months ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23060370 **Job Category** Reservations **Location** The St. Regis Red Sea Resort, Ummahat Island 1, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** Y **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or...

  • Reservations Agent

    5 months ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24089682 **Job Category** Reservations **Location** The St. Regis Red Sea Resort, Ummahat Island 1, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or...

  • Guest Services Manager

    5 months ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23106718 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Red Sea Resort, Ummahat Island 1, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** Y **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all...

  • Agent Reservations

    5 months ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24101052 **Job Category** Reservations **Location** The Ritz-Carlton Jeddah, Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

  • Manager at Your Service

    5 months ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23146837 **Job Category** Rooms & Guest Services Operations **Location** The Luxury Collection Red Sea (NEOM) Sindalah Island, One Marriott Drive, Red Sea (NEOM), Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for the...

  • Front Office Agent

    5 months ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24047128 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Red Sea Resort, Ummahat Island 1, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations, assigning...

  • Guest Service Manager

    6 months ago

    المملكة العربية السعودية, Saudi Arabia Hilton Full time

    Guest Service Manager - Saudi National A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Guest Service Manager, you will oversee the Guest Service/Front Office Team...

  • Guest Service Administrative Coordinator

    6 months ago

    المملكة العربية السعودية, Saudi Arabia Hilton Full time

    Guest Service Administrative Coordinator (Saudi National Only) A Guest Service Administrative Coordinator is responsible for supporting and assisting the Manager and Guest Services Assistants in administrative and bureaucratic activities. **What will I be doing?** As the Guest Service Administrative Coordinator, you will be responsible for supporting and...

  • Supervisor-guest Service

    5 months ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **หมายเลขงาน** 23180534 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** The Luxury Collection Suites Sindalah Island, Sindalah Island, NEOM, Red Sea, Saudi Arabia, Saudi Arabia ดูบนแผนที่ **ตารางการทำงาน**...

  • Coord-guest Services

    5 months ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Nº do Cargo** 24083519 **Categoria de emprego** Rooms & Guest Services Operations **Local** Sheraton Riyadh Hotel & Towers, Junction of King Fahad and King Abdullah Road, Riyadh, Saudi Arabia, Saudi Arabia VER NO MAPA **Horário** Full-Time **Localização remota?** N **Remanejamento?** N **Tipo de cargo** Non-Management - A Marriott International...

  • Supervisor-guest Service

    5 months ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Nº do Cargo** 23180534 **Categoria de emprego** Rooms & Guest Services Operations **Local** The Syanne A Luxury Collection Resort Sindalah, Sindalah Island, NEOM, Red Sea, Saudi Arabia, Saudi Arabia VER NO MAPA **Horário** Full-Time **Localização remota?** N **Remanejamento?** N **Tipo de cargo** Non-Management - A Marriott International é uma...