Change / Incident Management Specialist (Itil)
4 days ago
Masader is looking for Change /Incident Service Management Specialist and Support (ITIL) to be placed for one of the clients based in Saudi Arabia.
- Responsible for driving and managing Incident Management; Problem Management; Change Management; Asset/CMDB Management; Knowledge Management, Service Continuity (including DR and BCP) and Event Management
- Establish KPI metrics, benchmarks and promote a culture of Continual Service Improvement.
- Manage work assignments and projects within IT Production services. Monitor for compliance with department & organizational policies and procedures. Support Internal and external auditors for IT Audits.
- deliver management and operational reports related to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for ITIL processes at regular intervals.
- Schedules and conducts regular business and service performance reviews and documents progress of actions.
- Responsible for identifying and executing opportunities for process improvement including the development and implementation of best practices and continuous improvement initiatives for business units.
- Accountable for regular Service Level achievements reviews with Stakeholders
- Service Single Point of Contact for key stakeholders and first level of escalation for operational issues.
- Requirements:
- Saudi Nationals Preferred.
- Minimum of 4 years years of experience Required.
**Salary**: ﷼12,000.00 - ﷼15,000.00 per month
COVID-19 considerations:
yes
Application Question(s):
- Do you speak Arabic
**Experience**:
- Change/ Service/ ITIL standards: 3 years (required)
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