Business Change Manager

1 week ago

Riyadh, Saudi Arabia DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 80886
Time Type: Full Time

**Position of : Business Change Manager**

We are offering you the opportunity to become DSV’s Business Change Manager for DSV KSA based in Riyadh. The role is responsible for driving operational excellence in DSV's Air & Sea division. Responsibilities include facilitating training, planning, and implementing systems, processes, and changes. The position encompasses testing system upgrades, providing Level 1 business support, and optimizing global KPIs. Ensure better customer reporting and guide local management through changes using the ADKAR approach.

**Reporting Line**:
Report to: Senior Manager: BCM & Customer Applications

Matrix Reporting: Air & Sea

Location: Kingdom of Saudi Arabia, Riyadh

**Responsibilities**:
**Training & Development**:

- Design, develop, and maintain training materials (guides, FAQs) adhering to ISO standards.
- Facilitate additional Air & Sea related training as needed by the business.

**Knowledge Transfer & Support**:

- Manage and assist with maintaining the group service desk portal, supporting colleagues with system-related inquiries.
- Assist with country-wide system rollouts, ensuring smooth implementation.
- Leverages best practices in the gathering and documentation of business, functional, and non-functional requirements for solutions that may span multiple business areas by partnering with business, IT, and other stakeholders.
- Serve as the liaison between all functional groups involved in new business startups (IT, Engineering, Operation, etc.) for new customer implementations and complex IT projects.
- Bridge communication between department heads to meet business needs.
- Facilitate knowledge sharing through expansion/refresher training for existing employees.

**Change Management**:

- Lead or assist with change management activities to ensure user adoption and minimize disruption during system and process transitions.
- Perform user acceptance testing (UAT) for system changes. (Ensures adequate user acceptance testing (UAT) for new capabilities and solutions.)
- Manage all change initiatives within the organization, ensuring clear communication and user preparation.
- Maintain a strong focus on the human impact of change, mitigating risks and minimizing negative effects on employees.

**Performance Management & Process Optimization**:

- Support performance against targets and KPIs by providing reports, data analysis, and improvement plans.
- Coach operational managers on service redesign and knowledge transfer, fostering a continuous improvement culture.
- Champion process re-engineering to eliminate waste and drive operational excellence.

**Project Management & Technical Skills**:

- Manage small to medium system-related projects.
- Keen understanding of Transportation Management Systems (TMS), logistics/brokerage processes and how different 3rd party and internal systems interact (via EDI, API, etc.) to function efficiently.

**Physical and/or Mental Requirements / Working Conditions**:

- Cargowise One
- MyDsv
- Qlikview/Power BI

**Computer Literacy Level**:

- Advanced: MS Word, Excel, PowerPoint and Outlook
- Good knowledge in MS Excel (Macro/VBA would be advantage)
- Cargowise, Customs System, Warehouse Systems etc

**Educational background / Work experience / Qualifications**
- Forwarding and Logistics background preferred
- Business Process Mapping / continuous Improvement to define requirements & determine relevant solution.
- Bachelor's Degree in Engineering, Supply Chain/Logistics, Business Administration, or a related field, or experience in lieu of education.
- Experience as a Change Consultant, Logistics Specialist, Business Analyst or a related field.
- Project Management Experience.

**Characteristics**:

- Strong analytical, technical and problem-solving skills
- Self-Managed, Result Driven & outgoing personality
- Demonstrated ability to manage/prioritize multiple projects and tasks concurrently.
- Proactive and innovative.
- Structured and organized.
- Good communication and organization skills
- Ability to grasp quickly & able to sell the knowledge he/she gathers.
- Diplomatic, influencing & trustworthy.
- Extrovert personality with strong relationship building capabilities

**DSV - Global Transport and Logistics**

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way

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