Business Change Manager

2 weeks ago


Riyadh, Saudi Arabia DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 80886
Time Type: Full Time

**Position of : Business Change Manager**

We are offering you the opportunity to become DSV’s Business Change Manager for DSV KSA based in Riyadh. The role is responsible for driving operational excellence in DSV's Air & Sea division. Responsibilities include facilitating training, planning, and implementing systems, processes, and changes. The position encompasses testing system upgrades, providing Level 1 business support, and optimizing global KPIs. Ensure better customer reporting and guide local management through changes using the ADKAR approach.

**Reporting Line**:
Report to: Senior Manager: BCM & Customer Applications

Matrix Reporting: Air & Sea

Location: Kingdom of Saudi Arabia, Riyadh

**Responsibilities**:
**Training & Development**:

- Design, develop, and maintain training materials (guides, FAQs) adhering to ISO standards.
- Facilitate additional Air & Sea related training as needed by the business.

**Knowledge Transfer & Support**:

- Manage and assist with maintaining the group service desk portal, supporting colleagues with system-related inquiries.
- Assist with country-wide system rollouts, ensuring smooth implementation.
- Leverages best practices in the gathering and documentation of business, functional, and non-functional requirements for solutions that may span multiple business areas by partnering with business, IT, and other stakeholders.
- Serve as the liaison between all functional groups involved in new business startups (IT, Engineering, Operation, etc.) for new customer implementations and complex IT projects.
- Bridge communication between department heads to meet business needs.
- Facilitate knowledge sharing through expansion/refresher training for existing employees.

**Change Management**:

- Lead or assist with change management activities to ensure user adoption and minimize disruption during system and process transitions.
- Perform user acceptance testing (UAT) for system changes. (Ensures adequate user acceptance testing (UAT) for new capabilities and solutions.)
- Manage all change initiatives within the organization, ensuring clear communication and user preparation.
- Maintain a strong focus on the human impact of change, mitigating risks and minimizing negative effects on employees.

**Performance Management & Process Optimization**:

- Support performance against targets and KPIs by providing reports, data analysis, and improvement plans.
- Coach operational managers on service redesign and knowledge transfer, fostering a continuous improvement culture.
- Champion process re-engineering to eliminate waste and drive operational excellence.

**Project Management & Technical Skills**:

- Manage small to medium system-related projects.
- Keen understanding of Transportation Management Systems (TMS), logistics/brokerage processes and how different 3rd party and internal systems interact (via EDI, API, etc.) to function efficiently.

**Physical and/or Mental Requirements / Working Conditions**:

- Cargowise One
- MyDsv
- Qlikview/Power BI

**Computer Literacy Level**:

- Advanced: MS Word, Excel, PowerPoint and Outlook
- Good knowledge in MS Excel (Macro/VBA would be advantage)
- Cargowise, Customs System, Warehouse Systems etc

**Educational background / Work experience / Qualifications**
- Forwarding and Logistics background preferred
- Business Process Mapping / continuous Improvement to define requirements & determine relevant solution.
- Bachelor's Degree in Engineering, Supply Chain/Logistics, Business Administration, or a related field, or experience in lieu of education.
- Experience as a Change Consultant, Logistics Specialist, Business Analyst or a related field.
- Project Management Experience.

**Characteristics**:

- Strong analytical, technical and problem-solving skills
- Self-Managed, Result Driven & outgoing personality
- Demonstrated ability to manage/prioritize multiple projects and tasks concurrently.
- Proactive and innovative.
- Structured and organized.
- Good communication and organization skills
- Ability to grasp quickly & able to sell the knowledge he/she gathers.
- Diplomatic, influencing & trustworthy.
- Extrovert personality with strong relationship building capabilities

**DSV - Global Transport and Logistics**

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way



  • Riyadh, Saudi Arabia Infinite pl Full time

    **Infinite pl**, is a digital led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through inhouse, external, network, & other investment capabilities which we utilize to orchestrate & build innovative platforms that tackle complex problems within logistics & adjacent...

  • Change Management

    4 weeks ago


    Riyadh, Saudi Arabia Devoteam Full time

    We are entrepreneurs in disruptive technology, at Devoteam, we deliver innovative technology consulting for business. Digital Transformakers, we are 7,000+ professionals across EMEA dedicated to ensuring our clients win their digital battle. We improve business performance making their companies truly digital. We advise our clients and build IT...

  • Change Management

    3 weeks ago


    Riyadh, Saudi Arabia Devoteam Middle East Full time

    Company Description We are entrepreneurs in disruptive technology, at Devoteam, we deliver innovative technology consulting for business. Digital Transformakers, we are 7,000+ professionals across EMEA dedicated to ensuring our clients win their digital battle. We improve business performance making their companies truly digital. We advise our clients and...


  • Riyadh, Saudi Arabia Business Umbrella Full time

    **Position: Business Continuity manager, relocation to Riyadh** The Business Continuity Manager is responsible for developing, maintaining and testing the Company's BCM program. The manager will support all business plan activities necessary to enable the Organization to manage a crisis event as well as meet compliance requirements for BC planning. The...


  • Riyadh, Saudi Arabia Business Umbrella Full time

    **Position: Business Continuity manager, relocation to Riyadh** The Business Continuity Manager is responsible for developing, maintaining and testing the Company's BCM program. The manager will support all business plan activities necessary to enable the Organization to manage a crisis event as well as meet compliance requirements for BC planning. The...

  • Change Manager

    4 weeks ago


    Riyadh, Saudi Arabia case in point co. Full time

    We are looking for an experienced Change Manager with relevant experience that ranges between 5 to 10 years, preferably in Labour Laws, duty will be as follows: *To plan, execute, and deliver projects workshops and communications. *A previous experience in the GCC is a plus. *Change managers are responsible for monitoring and supervising changes to...

  • ERP Change Manager

    24 hours ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Linkfields Innovations (Pty) Ltd Full time

    About the RoleThe ERP Change Manager will be responsible for leading the SAP S/4HANA implementation change management efforts. This involves developing a change strategy, conducting impact assessments, engaging stakeholders, designing communication plans, overseeing training initiatives, and monitoring adoption rates. The successful candidate will have a...

  • Change Manager

    4 weeks ago


    Riyadh, Saudi Arabia Parsons Full time

    This is a key role in ensuring projects (change initiatives) meet objectives on time and on budget by execution of a high-level change management strategy to ensure that all stakeholders are fully engaged and constantly incorporating feedback to ensure effectiveness. **DUTIES AND RESPONSIBILITIES**: - Lead change management activity across the programs and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia EY Full time

    The OpportunityTo manage change effectively, businesses must establish people and organizational strategies that allow them to respond flexibly to market forces.About the RoleThis is a challenging and rewarding opportunity to work as a Change Management Professional with our team. You will work with clients to deliver their HR and workforce transformation...

  • Change Manager

    2 weeks ago


    Riyadh, Saudi Arabia Mace Full time

    The opportunity Project: This is an opportunity to be involved in the delivery of major sports stadia and associated projects in Saudi Arabia. Mace is currently bidding for this programme which will require high-calibre and experienced people to lead teams throughout each phase of the project. This is a change management function for design and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia DSV Road GmbH Full time

    Job Summary:Join a dynamic team at DSV Road GmbH as a senior analyst to oversee strategic customer implementations and drive business improvements.Responsibilities:Coordinate strategic customer implementationsManage change processes and drive continuous improvement initiativesMonitor and track major implementation projectsRequirements:Minimum 4 years'...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Duncan & Ross Consulting Full time

    Job Description:We are seeking an experienced Change Management Expert to join our team at Duncan & Ross Consulting. As a key member of our organization, you will be responsible for driving change and process improvements within our organization.Key Responsibilities:Change Management:Develop and implement change management strategies to drive organizational...


  • Riyadh, Ar Riyāḑ, Saudi Arabia AIQU Full time

    AIQU is seeking a Change Enablement Manager to lead organizational change management activities on a project in Riyadh & Al Khobar.The successful candidate will develop and implement communication strategies and plans to effectively transition all project stakeholder groups from project awareness to project buy-in/adoption.About the Role:The Consultant will...


  • Riyadh, Ar Riyāḑ, Saudi Arabia The Professionals Full time

    The Professionals is seeking a skilled Change Management Strategist to join their team. As a key member of the organization, this individual will be responsible for building and updating change management methodologies, processes, and tools to support the adoption of changes required by projects or initiatives.The successful candidate will have 0-2 years of...


  • Riyadh, Saudi Arabia البنك السعودي الفرنسي Full time

    Change Management Manager responsible for managing the change requests queue and ensuring changes are made efficiently. Change management manager has a duty to protect the IT systems of the organization, ensuring the changes that are made do not present an unacceptable risk. He or she must look for conflicts in active changes and determine the most...


  • Riyadh, Ar Riyāḑ, Saudi Arabia EjadTech - إيجاد التقنية Full time

    Change Management SpecialistA skilled specialist drives digital transformation efforts by leading organizational change management initiatives, ensuring smooth transitions and adoption of digital solutions.This role involves collaborating with stakeholders to define business objectives and priorities, developing and communicating a clear digital...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Tata Consultancy Services Full time

    Job DescriptionAnalyze current business processes and identify areas for improvement.Collaborate with internal teams, business stakeholders, and external partners to achieve project goals.Effectively manage change requests and monitor progress of requirements.Document process flow diagrams and provide guidance and support to other business analysts.


  • Riyadh, Ar Riyāḑ, Saudi Arabia Duncan & Ross Consulting Full time

    Job Overview:Duncan & Ross Consulting seeks a Strategic Organizational Change Manager to spearhead and execute the change management aspect of our 5-year technology strategy. The ideal candidate will play a pivotal role in ensuring the successful adoption of transformation initiatives by engaging stakeholders, fostering collaboration, and promoting a culture...

  • Change Management Expert

    6 minutes ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Qiddiya | القدية Full time

    We are seeking a seasoned Change Management Expert to join our IT infrastructure team.Job SummaryThis role involves leading IT change management efforts to ensure smooth and effective changes to systems, applications, and services.Key Responsibilities:Develop and implement comprehensive IT change management plans to ensure successful transitions.Evaluate and...

  • Manager Finance

    4 weeks ago


    Riyadh, Saudi Arabia البنك السعودي الفرنسي Full time

    As a leader, will be responsible for the change management strategy of this group. She/He will play a key role in planning, organizing, leading, and controlling this function. This would involve conceiving, designing, formulating, and staffing the business processes, and ensuring change initiatives and projects meet objectives, timelines, and budgets. This...