Technical Support Specialist
6 days ago
**الأدوار والمسؤوليات**
- دعم فني لمشكلات العملاء واستكشاف الأخطاء وإصلاحها مع تقديم النصيحة
والحلول المناسبة وفقا احتياجات العميل
- تسجيل كافة متطلبات العملاء وتوضيحها بنظام التذاكر
- اتباع الإجراءات المعيارية للتصعيد المناسب للمشكلات التي لم يتم حلها إلى فريق تطوير البرامج
- البحث والتشخيص واستكشاف الأخطاء وإصلاحها وتحديد الحلول لحل مشكلات النظام
- اعداد تقارير طلبات المعالجة الفنية، والخطوات المتخذة لحلها
- التأكد من تسجيل جميع طلبات العميل بشكل صحيح
- تصميم وتحديث الشاشات للأنظمة والعمل على أنظمة جديدة
- التعاون مع المهندسين المتخصصين والمشاركة في حل المشكلات الأكثر تعقيدًا
- الدقة في حفظ المعلومات والقدرة على تنظيم تلك المعلومات والاهتمام بالعملاء
- الرجوع إلى قاعدة البيانات الداخلية أو الموارد الخارجية لتقديم حلول تقنية دقيقة
- البحث والتشخيص واستكشاف الأخطاء وإصلاحها وتحديد الحلول لحل مشكلات النظام
- المتابعة مع العميل للتأكد من أن أنظمة تكنولوجيا المعلومات الخاصة بهم تعمل بكامل طاقتها بعد
استكشاف الأخطاء وإصلاحها
- حل المشاكل التقنية للعملاء وشرح أسباب المشكلة للعميل لتجنب وقوعها بالمستقيل
**المؤهلات والخبرات**
**- **بكالوريوس في التخصصات التالية (علوم حاسوب - تقنية معلومات-نظم معلومات)
**- **خبرة من 1 - 5 عام بنفس المجال
**- **القدرة على تقديم الدعم الفني والرد على الاستفسارات عن طريق مختلف قنوات التواصل مع العملاء.
**- ** Sql server, Html, js, Css إمكانية العمل على الأنظمة الاتية
**- **يجيد التحليل واكتشاف طرق حل مختلفة لكل المشاكل
**- **الاطلاع الدائم على المستجدات في مجال مكتب المساعدة
**- **الفهم الدقيق للبرامج والأنظمة التي يستخدمها الموظفين أو العملاء
**- **القدرة على العمل التعاوني في فريق عمل جماعي لتحقيق رؤية الشركة
**Job Types**: Full-time, Contract
Contract length: 12 months
**Education**:
- Bachelor's (preferred)
**Experience**:
- information technology: 1 year (preferred)
-
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