In Room Dining Order Taker

2 weeks ago

Hofuf, Saudi Arabia IHG Full time

**About us**
Welcome to Holiday Inn & Suites Al Khobar, The first 5 Star Holiday Inn Hotel in the World. You'll discover modern design, friendly service, and a wonderful location at Holiday Inn Al Khobar. In addition to being close to the Eastern Province’s commercial district, we are also only a short drive from the Khobar Sea Front promenade and steps away from Dhahran Mall. In addition to three Worldly dining outlets, guests may take advantage of a variety of amenities like a pool and an award-winning Spa & Health club to relax and unwind. With more than 4000 square meters of meeting space, business travelers are also accommodated for.
**Your day to day**:

- Involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly - Should have very good telephone etiquettes. - Punches the food and beverage orders on to the Point of Sales systems - Know all menus and ongoing promotions in the outlet by heart and gives recommendations to guests upon request - Display excellent conversation skills and selling techniques at all times. - Write down all information’s clearly. Highlight special request. - Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. - Perform department/outlet opening or closing duties as required. Ensure that Room Service stations are clean and maintained throughout shift - Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident - to the Supervisor or Manager on duty - Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction - Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service - May receive guest payments and process transactions as outlined in the cash and charge procedures as needed - May assist with other duties as assigned
**What we need from you**:

- Ability to comply to local laws regarding food handling. - Reading and writing abilities are used often when taking orders, completing paperwork, etc. - Basic math skills are frequently used when handling cash and credit - Have the ability to work a flexible schedule including nights, weekends and/or holidays - This position is for Saudi National only.
**What we offer**
Join us and you’ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Job Reference: EMEAA36838

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