Service Operations Program Manager

2 weeks ago

Riyadh, Saudi Arabia Lucid Motors Full time

**Leading the future in luxury electric and mobility**

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

**The Role**:

- Structure the entire Middle Est Service programs portfolio, set priorities, establish governance, program tools and execution roadmap
- Lead the execution of several workstreams and projects across the major components of the Service ecosystem, working with internal stakeholders to meet projects objectives, quality, budget and timelines. Examples include Service cross-functional process mapping, Operational Excellence programs, Performance management, Partnerships, internal capabilities
- Monitor and analyze program performance metrics, identify areas for improvement, and implement strategies to optimize operational efficiency.
- Collaborate with cross-functional teams to define and implement best practices, standard operating procedures, and process improvements to enhance the overall service delivery.
- Identify, scope and manage programs to continuously improve our organizational efficiency as Lucid continues to grow.
- Coordinate with key global stakeholders to ensure regional accountability, rapid response times and program execution, defining and executing on program deliverables, milestones, decisions, action items, dependencies, risks and mitigation plans.
- Independently drive some workstreams including structuring and breaking down complex problems, creating workplans, driving cross-functional alignment and ultimately delivering tailor-made recommendations and solutions that drive creative and rapid positive outcomes for the Business.
- Develop and maintain strong relationships with key stakeholders, including regional teams, senior management, and external partners, to ensure alignment and successful program execution.
- Lead change management initiatives to drive organizational alignment and adoption of new service programs and processes.
- Provide regular updates and reports on program status, milestones, and key performance indicators to senior management and stakeholders.

**Qualifications**:

- 5+ years of experience managing complex business operations and cross-functional programs, working in startup or scale up environments.
- Highly organized with exceptional attention to detail, ensuring accuracy and completeness in program documentation, reports, and project deliverables.
- Strong communication skills with internal and external audiences at all levels
- Independent thinker, self-starter and collaborative team player who is able execute at a high level in fast-paced environments while elevating and supporting colleagues
- Experience working with project planning tools (Excel, PowerPoint, Smartsheets, Confluence, Jira, Lucidchart)
- Experience in the automotive industry or related fields, preferably in luxury and sustainable mobility.
- Knowledge of service operations and customer support processes within the automotive sector.
- Familiarity with service management systems, CRM/DMS platforms, and data analytics tools.
- Proven ability to manage and prioritize multiple projects simultaneously, while ensuring timely and successful completion.
- Experience in strategy and operations consulting, particularly in the automotive or technology sectors.
- Advanced problem-solving and critical-thinking abilities, with a track record of delivering creative and effective solutions to complex challenges.
- Demonstrated ability to adapt to changing business needs and thrive in a fast-paced, dynamic environment.
- Bachelor's degree in business administration, operations management, or a related field. Advanced degrees or certifications in relevant areas are a plus.
- Enthusiastic about the future of automotive luxury and sustainable mobility

At Lucid, we don’t just welcome diversity - we celebrate it Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

**Notice regarding

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