Service Operation Leader

5 months ago

Riyadh, Saudi Arabia Carrier Full time

**Country**:
Saudi Arabia
**Location**:
Carrier, 6th Floor, Tawnia Tower, Ulaya, Riyadh, Saudi Arabia

**Role**: Operation Service Lead

**Location**: Riyadh, KSA

**Full/ Part-time**: Full Time

**Build a career with confidence**

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

**About the role**

As an Operation Service Lead you will supervise a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians. You will manage day-to-day priorities in solving client issues received by the team. Optimize manpower and resources, respond to complaints of customers, and escalate key issues to senior management.

**Responsibilities**
- Coordinates, prioritizes and resolves issues encountered by a more experienced team.
- Optimizes the usage of manpower, standard time, equipment and energy of more experienced team.
- Escalates critical/complex issues that will impact the business.
- Manages more experienced team according to established programs and objectives.
- Quality Issue Management.
- Contacts customer, collects feedback, and establishes and maintains good relationship with customers.
- Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.

**Requirements**:

- Bachelor’s degree in Mechanical engineering.
- Minimum 5 years of experience with Operation Services.
- Currently working as a Service Manager.
- Someone who is customer oriented.
- Understanding basic management approaches such as work scheduling, prioritizing, coaching and process execution.
- Specialized knowledge of technical and operational practices.

**Benefits**

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
- International working environment.
- Competitive salary.
- Drive forward your career through professional development opportunities.
- Achieve your personal goals with our Employee Assistance Programme.

**Our commitment to you**

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_.

Join us and make a difference.

**Carrier is An Equal **Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**

**Job Applicant's Privacy Notice**:
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