Guest Service Officer
19 hours ago
Summary
To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.
To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.
To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager - Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one.
General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.
**Qualifications**:
Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.
-
Guest Service Officer
9 months ago
Hofuf, Saudi Arabia Grand Hyatt Al Khobar Full timeSummary To provide courteous, professional, efficient, and flexible service consistent with the hotel’s policies to maximize guest satisfaction. To be entirely flexible and able to rotate within the different sub-departments of the Rooms division or any other departments as assigned and as necessary. To ensure that the guests are offered the highest...
-
Guest Services Agent
7 months ago
Hofuf, Saudi Arabia Marriott International, Inc Full time**Job Number** 23013948 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Dammam Hotel & Convention Centre, 1st Street, Dammam, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments,...
-
Guest Service Agent
7 months ago
Hofuf, Saudi Arabia Marriott International, Inc Full time**Job Number** 24027857 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Dammam Hotel & Convention Centre, 1st Street, Dammam, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments,...
-
Guest Service Agent
7 months ago
Hofuf, Saudi Arabia Marriott International, Inc Full time**Job Number** 24079038 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Dammam Hotel & Convention Centre, 1st Street, Dammam, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in...
-
Guest Service Representative
9 months ago
Hofuf, Saudi Arabia Hamad M. Al Rugaib & Sons Trading Co. Full timeThe pivotal role of the Guest Service Representative involves being able to satisfy the desires of customers and exhibition visitors, and working to provide a purchasing experience for high-quality products and services. We are looking for sellers who have a rich and solid cultural reference in buying and selling methods, who have enthusiasm, energy, and the...
-
Guest Service Representative
6 days ago
Hofuf, Saudi Arabia Marriott International, Inc Full time**Job Number** 22146347 **Job Category** Rooms & Guest Services Operations **Location** Aloft Dhahran, King Saud Branch Road Crossing 21st Street, Al Khobar, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the...
-
Guest Service Agent
7 months ago
Hofuf, Saudi Arabia SOFITEL Full time**Company Description** Sofitel Al Khobar The Corniche French luxury and local cuisine in the world's most exciting city The magnificent 5-star Sofitel Al Khobar the Corniche hotel is a triumph of contemporary architecture. Luxury is the key word for this hotel located in the heart of the vibrant city of Al-Khobar with its thriving business district and...
-
Front Office Supervisor
9 months ago
Hofuf, Saudi Arabia Hilton Full timeSaudi Nationality Only. A Front Office Supervisor Intern assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. **What will I be doing?** As a Front Office Supervisor Intern, you will assist in management of daily Front Office...
-
Guest Service Agent
2 weeks ago
Hofuf, Saudi Arabia IHG Full time**About us** Reliably Different - Welcome to voco, IHG’s new upscale brand. We call our Hotels voco. It means ‘to invite’ and ‘call together’ originating from Latin - representing our thoughtful, unstuffy and charming nature. Guests tell us that voco is fun without being vanilla, trendy without being alienating and premium, without being stuffy....
-
Assistant Front Office Manager
9 months ago
Hofuf, Saudi Arabia Hilton Full timeSaudi Nationality Only. A Shift Leader / Assistant Front Office Manager supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests. **What will I be doing?** As Shift Leader / Assistant Front Office Manager, you will supervise Reception operations and set departmental...
-
Guest Services Associate I
2 weeks ago
Hofuf, Saudi Arabia Marriott International, Inc Full time**N. Posizione** 22123298 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** Sheraton Dammam Hotel & Convention Centre, 1st Street, Dammam, Saudi Arabia, Saudi Arabia VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management - Marriott International applica una...
-
Guest Services Associate I
7 months ago
Hofuf, Saudi Arabia Marriott International, Inc Full time**رقم الوظيفة** 24027857 **التصنيفات** Rooms & Guest Services Operations **الموقع** Sheraton Dammam Hotel & Convention Centre, 1st Street, Dammam, Saudi Arabia, Saudi Arabia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع...
-
Agent-guest Services-lead
5 days ago
Hofuf, Saudi Arabia Marriott International, Inc Full time**Stellenangebotsnummer** 22146338 **Tätigkeitskategorie** Rooms & Guest Services Operations **Standort** Aloft Dhahran, King Saud Branch Road Crossing 21st Street, Al Khobar, Saudi Arabia, Saudi Arabia AUF KARTE ANZEIGEN **Beschäftigungsart** Full-Time **Nicht vor Ort?** N **Umzug?** N **Stellenart** Non-Management - Marriott tritt als Arbeitgeber...
-
Front Office Manager
7 months ago
Hofuf, Saudi Arabia Hilton Full timeFront Office Manager - Pre-Opening A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between...
-
Front Office Manager
7 months ago
Hofuf, Saudi Arabia Hilton Full timeA Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the...
-
Assistant Front Office Manager
7 months ago
Hofuf, Saudi Arabia Marriott International, Inc Full time**Job Number** 24020533 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Dammam Hotel & Convention Centre, 1st Street, Dammam, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering...
-
Assistant Front Office Manager
9 months ago
Hofuf, Saudi Arabia Hilton Full timeAssistant Front Office Manager (SAUDI NATIONALITY ONLY) Saudi Nationality Only. A Shift Leader / Assistant Front Office Manager supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests. **What will I be doing?** As Shift Leader / Assistant Front Office Manager, you...
-
Government Relations Officer
7 months ago
Hofuf, Saudi Arabia Gulf petroleum Service Company Full timeWe are looking for a Government Relations Officer. Experience : Minimum 3 Years. Education : High School or higher Requirement: - Saudi national - must have Complete knowledge of Government relations and policies - must have atleast little knowledge of Human Recourse Management. - must speak English **Job Types**: Full-time, Permanent
-
Front Office Manager
7 months ago
Hofuf, Saudi Arabia SPHC Full timeOur guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services. A little taste of your day-to-day: Every day is different, but you’ll...
-
Guest Experience Expert
7 months ago
Hofuf, Saudi Arabia Marriott International, Inc Full time**Job Number** 24014618 **Job Category** Rooms & Guest Services Operations **Location** Marriott Executive Apartments Al Khobar, Building No 7791 Prince Hammoud Bin Abdul Aziz Street., Al Khobar, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs...