Field Service and Applications Specialist

7 months ago

Riyadh, Saudi Arabia Talent Pal Full time

At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

Cepheid is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

Provide in-field assistance for pre and post-sales technical activities with a primary emphasis on growing the user base of diagnostic products. Provide onsite technical direction and support to customers on instrument operation, assay implementation, and accreditation of company products. Make technical presentations and conduct product demonstrations for customers. Work collaboratively with Sales, Marketing, Scientific Affairs, Technical Support, Service, and global business units to identify and assess customer needs and provide high-quality customer care exceeding expectations. Identify and work with a variety of customer stakeholders to demonstrate how the family of Cepheid products can positively impact healthcare organizations and to help customers to fully understand & utilize the clinical benefits/impact of Cepheid technology & products.

**Job Purpose**:

- Integrate Cepheid Systems, and Connectivity Solutions as well as assays into customer laboratories and provide support to customers during the evaluation, implementation, and accreditation process for a smooth and rapid Go Live.
- Demonstration/Training of Cepheid Systems and Connectivity Solutions, software, and reagents to current and potential customers.
- Jointly develop account strategies with Sales Representatives aimed at increasing Cepheid business as rapidly as possible.
- Conduct technical seminars and presentations at customer sites, trade shows, and workshops to drive thought leader adoption of Cepheid technology.
- Provide enhancements for the development and optimization of Cepheid solutions.
- Ensure territory status information is updated as requested: including but not limited to installation and training records, site visits, expense reports, and travel calendar
- Participate in Technical material development and ensure all FSAS customer-facing technical material is updated.
- Provide on-site installation of systems, maintenance, and troubleshooting to ensure a smooth and rapid start-up for customers
- Conduct proactively preventive maintenance and modifications/upgrades, reactive repairs and installations, and de-installations, in a timely, productive, and cost-effective way
- Manage all aspects of field support, which is not limited to system hardware and software, PCs, and networking, inventory management for car stock and other required spare parts
- Maintain solid knowledge about international & national/regional guidelines, health economic studies & protocols’ developments in the healthcare services anticipating potential negative and positive impacts on the business to ensure all studies and material is provided to and understood by hospital stakeholders
- Follow the normal standard of work for documentation, customer complaint handling, installations, training, customer support, and follow-up in SFDC as well as market intelligence data and report to the line manager
- Serve as a customer and maintain excellent relationships with customers, ensuring a high level of customer satisfaction through proactive attitude and actions to optimize system performance.
- Assist the sales team with pre-and post-sale technical activities both within KSA to support a growing user base of diagnostic products

**TRAINING RESPONSIBILITIES**:

- Complete all assigned and required training satisfactorily and on time
- For people managers, ensure your associates attend and complete all required trainings satisfactorily and on time.

**Education and Experience**:

- Bachelor’s Degree in Medical Sciences with experience in Micro/Molecular Biology is a must (Masters Degree is a plus)
- Clinical Laboratory Science with 5 years of relevant experience as a Virology/Microbiological Laboratory Technician or Clinical Laboratory Scientist for Virology/Microbiology in a hospital or commercial clinical laboratory
- Laboratory Experience in one or more of the following preferred:
PCR and Microbiology, Molecular Biology Oncology or Virology Patient sample collection practices and workflow Sample preparation practices and methodologies Laboratory analytical diagnostic equipment, medical devices, and software
- Local lan

  • Applications Specialist

    6 months ago

    Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    **Essential Responsibilities and Duties**: 1.Manages development projects assigned to team upon formal project initiation by the IT PMO. 2.Leads the Level 3 maintenance and support function of their section and provide support for events escalated by the Informatics Systems Operations, Technical Support, or End-User Training Departments. 3.Provides problem...

  • Field Service Engineer

    6 months ago

    Riyadh, Saudi Arabia Eaton Full time

    At Eaton Arabia, we care about our customers at every step of their passage towards the best solutions. Some call it ‘providing services’, we call it ‘nourishing customer journeys'. we recognize that the dynamic business environment of today creates the need for them to be competitive and operationally efficient. In this context, we maximize our...

  • Application Specialist

    6 months ago

    Riyadh, Saudi Arabia Health Matrix Full time

    **_Riyadh_**_, _**_Saudi Arabia_**_ _** **The prime responsibility will be the implementation of Health Matrix Products. Application Specialist delivers a service advising clients on how to use Health Matrix’s products in line with current best practice. Application Specialist takes into account the objectives and goals of the clients and advises them on...

  • Specialist, Contracts Services

    7 months ago

    Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Coordinates with concerned departments in the preparation of bid documents including development of specifications, terms, and conditions. Ensures that contractual and governmental rules and regulations are complied. Follows up on all transactions related to projects and contracts as directed by the director. **Essential Responsibilities and Duties**: -...

  • Clinical Radiology Specialist

    6 months ago

    Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Support all departmental activities and provides assistance to Senior Radiology Specialist to maintain high standards of quality and efficiency in accordance with the department’s policy and procedure. **Essential Responsibilities and Duties**: - Assists Senior Radiology Specialist in the development of departmental Internal Policies and Procedures...

  • Field Marketing Specialist

    6 months ago

    Riyadh, Saudi Arabia BigData Technology Solutions Full time

    **Field Marketing Specialist** Experience - 5 - 10 yrs Location - Riyadh, Saudi Arabia Notice Period - Immediate to 07 days Contract: 08 Months Contract **Qualifications and Experience**: Must have experience in B2B marketing Excellent writing and editing skills in English Fluent in Arabic (written not mandatory) Have some experience with CRM...

  • Specialist, Contracts Services

    6 months ago

    Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Coordinates with concerned departments in the preparation of bid documents including development of specifications, terms, and conditions. Ensures that contractual and governmental rules and regulations are complied. Follows up on all transactions related to projects and contracts as directed by the director. **Essential Responsibilities and Duties**: -...

  • Field Service Engineer

    6 months ago

    Riyadh, Saudi Arabia Philips Full time

    **Job Title**: Field Service Engineer **Your role**: - Install Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH - Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH - Perform corrective maintenance, supported when necessary...

  • Lead Engineer 2

    7 months ago

    Riyadh, Saudi Arabia GE Healthcare Full time

    **Job Description Summary**: The Senior Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence and able to support others in his modality. **Key Responsibilities** - Support level of troubleshooting, installation, maintenance, and...

  • Application Specialist-total Solutions Team

    6 months ago

    Riyadh, Saudi Arabia Abbott Laboratories Full time

    **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full...

  • Manager, Business Applications

    6 months ago

    Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    **Essential Responsibilities and Duties**: 1.Remains informed of new IT developments and evolving business requirements pertaining to ERP Business Applications and recommend system alternatives and/or enhancements to current systems. 3.Oversees the Level 3 maintenance and supports function of the ERP Business Application Section and ensure that end-users’...

  • Field Specialist

    6 months ago

    Riyadh, Saudi Arabia Dornier Group GmbH Full time

    **Dornier Consulting International GmbH**: The **Dornier Group** ***stands for innovative projects and exciting challenges and is a competent and reliable partner for complex consulting projects and demanding engineering services in a national and international environment. We bundle our expertise in the five Business units Power and Heat, Nuclear Services,...

  • Director, IT Infrastructure Services

    6 months ago

    Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Directs and manages the implementation of IT infrastructure services including networks and systems, unified communications, office automation and security to meet the business requirements and functional and technical specifications. Oversees the enhancements or maintenance of the existing infrastructure and the option of buying and customizing new...

  • Field Service Engineer

    6 months ago

    Riyadh, Saudi Arabia Radiometer Full time

    In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located. Creating...

  • Service Operation Specialist

    7 months ago

    Riyadh, Saudi Arabia MBR Partners Full time

    Service Operation Specialist MBR Partners is seeking an Operations Specialist for a major smart city project in Saudi Arabia - this is an opportunity to be engaged in one of the world's major development projects. **Education**: - Bachelor's degree in Computer Science, Computer Engineering, or a related field. **Experience**: - Proven experience in...

  • Financial Application Testing Specialist

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Cognizant Full time

    About the RoleWe are seeking a highly skilled Financial Application Testing Specialist to join our team at Cognizant. As a key member of our finance team, you will be responsible for ensuring the accuracy and efficiency of our financial applications.

  • Senior Field Service Engineer

    7 months ago

    Riyadh, Saudi Arabia Leica Biosystems Full time

    Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our...

  • Director, Operations

    6 months ago

    Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    **Essential Responsibilities and Duties**: 1. Plays a vital role in change management for all operations and support related components. 2. Participates in the IT Steering Committee meetings. 3. Participates in service design and provides input in all operations and support service related components, as required. 4. Measures IT support performance and...

  • Chief, Contracts Services

    6 months ago

    Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Provides professional consultations in allactivities associated with all the Hospital's administrative contracts,structuring and negotiating contracts including dispute resolution. **Essential Responsibilities and Duties**: 1. Offers the Hospital administration with both qualitative and quantitative techniques, recommendations and solutions for assessing...

  • Field Application Engineer

    6 months ago

    Riyadh, Saudi Arabia Super Micro Computer Full time

    **Job Req ID: 22702** **About Supermicro**: - Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our...