Senior Application Support
4 weeks ago
**Responsibilities**:
- Work as L2 of support.
- Issues troubleshooting and identifying the root cause and solving them.
- Supporting in DB/Application levels.
- Writing incident reports.
- Deployment alignment with L2.
- Work direct with the Development team for critical issues.
- Use monitoring tools to detect and solve issues before escalated.
**Requirements**:
- 3+ years of experience in Application Support
- Has excellent knowledge of how to use Databases
- Expert in at least one of the known monitoring tools
- Familiar with the deployment and release process
- Familiar with ticketing systems
- familiar with a variety of operating systems and platforms
- Strong operations skills in Linux operating system
- High SQL knowledge
- Troubleshooting Identifying and resolving technical issues
- Known how to read logs
- Excellent communication skills in English
- Flexibility to work on shifts.
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