Sales Associate

1 week ago

Riyadh, Saudi Arabia Richemont Full time

**MAIN PURPOSE**
- The Boutique Sales Associate is responsible for maintaining Customer Service as per the company standard, generating sales in and out of the boutique environment & assist aftersales clients, merchandising, cash register operations in adherence to all Company Policy/Store standards.
- Report operationally to Boutique Manager.

**Sales & After Sales Customer Service**:

- Promote the Vacheron Constantin brand by interacting with clients in the sale/aftersales of Vacheron Constantin products within the boutique environment.
- Promote the Vacheron Constantin brand by effectively networking and generating business from outside of the boutique environment through client meetings, affinity partnerships, 3rd party relations.
- Assist co-workers in the sales/aftersales process and work as a Team under the supervision of the Boutique Manager.
- Master the Brand’s sales technique as per the training received in order to undertake direct sales with clients.
- Assist clients with Customer Service needs maintaining the brand’s high standards.
- Cultivate strong client relationship.
- Ensure that each and every client receives an outstanding customer service by providing a friendly environment with includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of the Customer Service.
- Maintain a high knowledge on all products of Vacheron Constantin as well as competition.
- Communicate special customers request to Boutique Manager and assist clients overseas or outside the Boutique when required.
- Ensuring sales transactions are processed in accordance with required internal procedures using the systems provided.

**Merchandising and maintaining a luxury environment**:

- Actively participate in the visual merchandising of the Boutique, implementing required housekeeping, including cleaning products, displays counters
- Display products as per guidelines.
- Merchandise animations and product launch as per the guidelines provided.

**Product reception and Inventory**:

- Assist in monthly stock taking, of all items in boutique (sellable/non sellable)
- Actively participate in proactive boutique stock orders, and order projections via stock movement analysis.

**Reporting**:

- Monthly sales report to Boutique Manager.
- Weekly REACT actions to Boutique Manager/ Assistant Boutique Manager
- Maintain Aftersales reports and documentations.
- Monitoring of Cash & invoicing in accordance with company policies and procedures.

**JOB PROFILE**
**Education**:

- Ideally graduated
- At least 2 years of previous experience in retail sales, preferably in high luxury industry (jewellery, watches).
- A cultural - General culture
- background, good taste is definitively a plus.

Required experience:

- Retail experience, luxury jewellery/watches is a plus.

Technical skills / abilities:

- Team worker
- Excellent communication skills
- Entrepreneurial spirit and interpersonal skills with the ability to cultivate good relations with both staff and clients.

**Personal qualities:
- The pursuit of excellence
- Passion - Team spirit - Integrity - leadership - Sense of organisation
- Sense of diplomacy: Excellent communication skills and customer service management.
- Self-motivated, with creative problem solving skills.
- Excellent language skills in both oral and written English.
- Arabic, French, Chinese & Russian is a plus.
- Willingness to work flexible working hours.

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