Customer Engagement Programs
1 week ago
Role Purpose:
The Health Lounges Engagement Manager drives business growth by promoting offerings, engaging clients, ensuring smooth operations, collaborating with other functions, managing member enrollment & on-ground activities & cultivating strong client relationships.
Key Accountabilities:
1- Member Segmentation & Development of Member-Focused Roadmaps;
- Work with colleagues from different departments to help create a clear & effective member
- Assist in making sure the roadmap aligns with the company’s main goals, aiming to increase growth & engagement
- Help organize members based on specific criteria like behaviors & preferences
- Use these segments to improve & tailor programs for different types of members
2- Member Outreach & Engagement;
- Reach out to potential members to introduce & promote the Champion Health Lounge
- Develop & maintain strong relationships with members to understand their needs & preferences
3- Member Enrollment & Lounge Innovation;
- Guide & simplify the enrollment process for new members to ensure a smooth & efficient experience
- Consistently work on improving & launching programs to attract & keep members, supporting long-term growth
4- Lounge Promotion, On-Ground Activities & Communication Management;
- Plan & carry out on-site activities to promote the health lounge & its services effectively
- Create & share engaging messagaes to attract & inform potential members about our offerings
- Launch targeted communication efforts to encourage individuals to try health lounges programs
- Use various channels to increase awareness & encourage active participation in the lounges
5- Member Retention & Database Management;
- Create & implement re-engagement strategies to bring members who have used our lounges before
- Set up feedback systems to gather member experience & improve services
- Create & keep an organized database of lounge launched & member interactions to assist with planning
- Use data analytics to spot trends, measure success & guide future strategies
**Skills**:
- Excellent communication & interpersonal abilities
- Customer-centric mindset with a passion for health & wellness
- Ability to multitask & manage time effectively
**Education**:
Bachelor’s degree in Business Administration,Hospitality Management,Health Services or related field
-
Customer Excellence
2 months ago
جدة, Saudi Arabia Bupa Arabia Full timeRole Purpose: Responsible for developing and releasing survey to get customer feedback from their experience in the Connected Care journey. Interpreting data to provide actionable insights that drive business decisions, improve services, and enhance customer satisfaction through continuous improvement. Key Accountabilities: 1- Voice of the Customer (VOC); -...
-
Program Director
5 days ago
جدة, Saudi Arabia Raytheon Full time**Date Posted**: 2024-10-28 **Country**: United States of America **Location**: MA101: Andover MA 350 Lowell St Essex 350 Lowell Street Essex, Andover, MA, 01810 USA **Position Role Type**: Onsite At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression....
-
Clinical Engagement Manager Mea
1 month ago
جدة, Saudi Arabia Mölnlycke Health Care Full time**Role: Clinical Engagement Manager** **Location: Saudi Arabia** **Looking for a career that matters?** If you’re ready to have an impact in a career that makes a difference, Mölnlycke could be your next step. You’ll be helping to equip medical professionals around the world with solutions to improve outcomes for patients. And you’ll be developing...
-
Customer Support Supervisor
2 weeks ago
جدة, Saudi Arabia Al-Futtaim Full time**Job Requisition ID**:163163 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...
-
Region Customs Operations Leader
2 months ago
جدة, Saudi Arabia Renewable Energy Grid Solutions Full time**Job Description Summary**: The Regional Customs Leader will work with the Customs and Compliance team to secure the efficiency, competence and compliance of the import and export activities for Grid Solutions within the APAC or MEA region and secures the collaboration and integration of the operations with individual country operations within the...
-
Customer Services Director
3 months ago
جدة, Saudi Arabia SUEZ Full time**Contract type** **Temporary / Fixed-Term*** **WHO WE ARE** we have been acting in support of our clients and partners to deliver essential services that protect and improve the quality of life wherever we operate. United by a passion for our work as well as our inclusive culture and team spirit, we innovate to conserve water and create value from wastes,...
-
Program Management Intern, Operations Engineering
2 months ago
جدة, Saudi Arabia Afaq - Warehouse Branch Full timeYou are currently working towards a 2+ year university degree in Engineering, Project Management, Business Management, or similar discipline - Excellent analytical skills, preferably with advanced level in Microsoft Excel (e.g. complex formulas, pivot tables, macros) - Excellent written and verbal communication skills in English - You are eligible to...
-
Key Account Customer Care
4 weeks ago
جدة, Saudi Arabia Bupa Arabia Full timeKACC Operations: - Adminster Aramco Personnel, Aramco members, and coordinate with company departments to address and resolve issues and inquiries, including pre-authorization requests, referrals, membership, appeals, M-time requests, and complaints. - Perform quality checks for RPA batch processes to ensure that all enrollment batches are executed...
-
S&op Program Manager, Supply Chain
4 months ago
جدة, Saudi Arabia Afaq - Warehouse Branch Full time2+ years of program or project management experience - 1+ years of supply chain experience If you are a supply chain professional with a passion to innovate and contribute in a fast paced growing environment - you might be a good fit to join KSA S&OP team. The S&OP team acts as bridge between business and operations teams and is responsible for seamless...
-
Customer Service Specialist
3 weeks ago
جدة, Saudi Arabia FERRERO Full time**Job Location: Jeddah**: **Company description**: Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with...
-
Customer Service Representative L B2B L National
2 months ago
جدة, Saudi Arabia Haydar Alireza Hygiene Supply Trading Est. Full time**Purpose of Job** Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative....
-
Senior Students
2 weeks ago
جدة, Saudi Arabia Chalhoub Group Full time**INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...
-
Data Analysis
3 months ago
جدة, Saudi Arabia Bupa Arabia Full timeRole Purpose: Manage the analysis of customer engagement data, identify trends and insights, oversee the data analysis with people within the department and; report key performance indicators (KPIs) related to telehealth consultations, customer engagement, and overall telemedicine experience. This role involves monitoring, analyzing, and communicating...
-
HR Assistant
2 months ago
جدة, Saudi Arabia Afaq - Warehouse Branch - J02 Full timeThe HR Assistant is a hands-on role that provides HR support on site. The role is critical in executing people initiatives, providing great internal employee support, and driving HR functional excellence and process improvement. They provide answers to questions regarding a broad range of human resources, benefits, and payroll topics and engagement. They...
-
Enrolment Projects
2 months ago
جدة, Saudi Arabia Bupa Arabia Full time**Project Management**: - Manage and maintain projects for Enrollment, GS Experience and Key Accounts Customer Experience with IT/Digital PMO and stakeholders - Ensure projects have a clear defined scope and deliverables - Collect & coordinate requirement gathering activities and BRD’s and CR’s documentation. - Coordinate with the IT/ Digital PMO for...
-
Trade Marketing Manager
2 months ago
جدة, Saudi Arabia Abbott Laboratories Full timeAbbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 150 countries, we create new solutions — across the spectrum of health, around the world, for all stages of...
-
Senior Learning and Development Specialist
1 month ago
جدة, Saudi Arabia Salla Full timeWe are seeking a dynamic Senior Learning and Development (L&D) Specialist to join our HR team. **Key Responsibilities**: Program Design: Develop and deliver engaging training programs and workshops tailored to the needs of our tech-savvy workforce. Needs Assessment: Conduct training needs assessments to identify skills gaps and opportunities for employee...
-
Non-chronic Care
4 weeks ago
جدة, Saudi Arabia Bupa Arabia Full time**Leading Non-Chronic Care Function** - Develop and implement strategies to achieve 100% members engagement. - Define and communicate health outcome targets to the team. - Collaborate with internal and external stakeholders to implement evidence-based care protocols that drive improved health outcomes. - Continuously evaluate and adjust care plans to achieve...
-
Cluster Assistant Learning
4 weeks ago
جدة, Saudi Arabia IBIS Full time**Company Description** Join** us at Accor, **where** life pulses **with** passion!** As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all...
-
Medical Science Liaison
2 months ago
جدة, Saudi Arabia AstraZeneca Full time**JOB TITLE** **Medical Science Liaison - Rare Disease (Complement)** **Location: Jeddah **ABOUT ASTRAZENECA** AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialisation of prescription medicines for some of the world’s most serious diseases. But we’re more than one...