Customer Service Representative L B2B L National
2 months ago
**Purpose of Job**
Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
**Essential Duties and Major Responsibilities**:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**Skills Needed**:
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- 3 years’ experience in a direct customer service liaison role.
Pay: ﷼4,000.00 - ﷼5,000.00 per month
Expected Start Date: 03/11/2024
-
Performance & L&d Manager, Ksa
1 month ago
جدة, Saudi Arabia Danone Full timeAbout the job Danone MENA is looking for an experienced Performance & L&D Manager for its Specialized Nutrition (SN) Business in KSA. This role is responsible for in-field coaching and development of our Healthcare Nutrition Specialists & Management teams, through design & deployment of robust L&D strategies. Moreover, build and monitor performance KPIs...
-
Technical Customer Service
1 month ago
جدة, Saudi Arabia Solenis Full timeResponsible for supporting the I&L and Water Solution Applications - Equipment Installation and maintenance / services (PM and Call Outs) - I&L & Laundry Equipment's Trouble Shooting - Responsible for TASKI Service Specially Ride on Machines - Technical Reports - New Laundry & water treatment Setups - Reporting
-
L&d Manager
1 month ago
جدة, Saudi Arabia RIXOS Full time**Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...
-
National Road Logistics Manager
4 weeks ago
جدة, Saudi Arabia Kuehne+Nagel Full timeAs the National Road Logistics Manager, you will lead the implementation of our Road Logistics strategy in alignment with the 2026 Roadmap. With full P&L responsibility, you will focus on operational excellence, business growth, and adopting innovative technologies like RoadLog and the Advanced Customer Visibility System to drive sustainable success. **...
-
HORECA Sales Representative
2 months ago
جدة, Saudi Arabia Nestle Operational Services Worldwide SA Full timeYou’re energized by challenges, creative brand-buildingand great coffee? The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of coffee - just like a skilled barista. From this beginning more than 30 years ago, the Nespresso brand concept, the Nespresso Trilogy: exceptional coffees, smart and stylish...
-
مشرف التسويق المرئي
6 days ago
جدة, Saudi Arabia sfaqat l صفقات Full timeنبذة عن الوظيفة: سيكون هذا الدور مسؤولاً عن الإشراف على فريق التسويق المرئي في المتجر، وضمان تنفيذ استراتيجيات العرض التجارية بشكل فعال. المسؤوليات الرئيسية: - إدارة الفريق: - قيادة وتدريب فريق...
-
Regional Director
1 month ago
جدة, Saudi Arabia Big Fish Recruitment Full timeThe Role **Requirements**: - Facilities Management or Building Maintenance Experience - Diploma or degree level qualifications & CFM - Essential - Operational day to day management experience of an FM company at a senior level - Experience managing a large blue collar technical team - Commercial acumen (P&L management) - A thorough understanding of FM...
-
Senior Research Manager
2 weeks ago
جدة, Saudi Arabia NielsenIQ Full time**Company Description** **Job Description** Roles & Responsibilities** Leads Business development efforts with NIQ clients in the region, for NIQ Analytics solutions (P&P, A&M, RTM, MMM) and is responsible for the commercial plan development and execution. Key priorities include: - Build and grow the relationships and business size with the Clients by the...
-
Quality Control Inspector L Saudi Arabia
1 month ago
جدة, Saudi Arabia Haydar Alireza Hygiene Supply Trading Est. Full timeWe are seeking a diligent and detail-oriented Quality Control Inspector to join our team in Jeddah, Saudi Arabia. The Quality Control Inspector will play a crucial role in ensuring the quality and compliance of raw materials and packaging materials used in our production processes. **Responsibilities** - Conduct inspections and testing of raw materials and...
-
Field Operations Representative
1 week ago
جدة, Saudi Arabia Leidos Full time**Description** **_This position is an OCONUS role that will require relocation to Saudi Arabia after initial training. All applicants must be open to relocation in efforts to be considered. _** Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the national security, engineering, and the health...
-
Field Operations Representative
7 days ago
جدة, Saudi Arabia Leidos Full time**Description** **_This position is an OCONUS role that will require relocation to Saudi Arabia after initial training. All applicants must be open to relocation in efforts to be considered. _** Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the national security, engineering, and the health...
-
National Sales Business Development Manager
2 months ago
جدة, Saudi Arabia Kuehne+Nagel Full timeYour primary objective will be to develop existing or new business by coordinating all business development actions + triggering opportunities within your specified vertical for larger accounts. You will do this by working with a variety of internal + external stakeholders, ensuring compliance with our current commercial policy while focusing on the...
-
Marketing Manager
2 months ago
جدة, Saudi Arabia Nestle Operational Services Worldwide SA Full timeYou’re energized by challenges, creative brand-buildingand great coffee? The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of coffee - just like a skilled barista. From this beginning more than 30 years ago, the Nespresso brand concept, the Nespresso Trilogy: exceptional coffees, smart and stylish...
-
Customer Services Manager
3 months ago
جدة, Saudi Arabia Aggreko, LLC Full timeWe're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We’re looking for Customer Services Manager in Aggreko will be responsible for managing and leading the...
-
Procurement Officer
3 months ago
جدة, Saudi Arabia Saint Gobain Full time**Why do we need you?** - To be aware of clearance and SABER and customs platform processes + Data entry - Place purchase order and follow up for reception on time - Negotiate prices and payment terms - Follow up with the sales team for their needs - Identify new sources of trading goods **Is this job for you?** - Bachelor in Supply Chain or Business...
-
Senior Project Manager
3 months ago
جدة, Saudi Arabia Aggreko, LLC Full timeWe're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We’re looking for Senior Project Manager in Saudi Arabia will be responsible for managing/leading a team...
-
Field Sales Representative- Jeddah
3 months ago
جدة, Saudi Arabia Nestle Operational Services Worldwide SA Full timeLocation: Jeddah, KSA Job Title: Field Sales Representative **Position Summary**: To achieve sales by category by maximizing short and long term growth opportunities and build long term relationship with the customers **A DAY IN THE LIFE ** - Accountable for the achievement of his/her territory sales volumes by category. - Achieve the core distribution...
-
Division Manager
4 weeks ago
جدة, Saudi Arabia Al-Futtaim Full time**Job Requisition ID**:164484 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...
-
Administrator - Field Services
1 month ago
جدة, Saudi Arabia Microland Full time**Required Skills**: Behavioral | Aptitude | Communication Technology | Hardware and Networking | Installation, configuration, maintainance and repair Technology | Audio, Video support | Installation and configuration Technology | Windows and MAC Support | OS administration Technology | End Point Security | Antivirus management, data encryption, DLP, desktop...
-
Senior Learning and Development Specialist
2 weeks ago
جدة, Saudi Arabia Salla Full timeWe are seeking a dynamic Senior Learning and Development (L&D) Specialist to join our HR team. **Key Responsibilities**: Program Design: Develop and deliver engaging training programs and workshops tailored to the needs of our tech-savvy workforce. Needs Assessment: Conduct training needs assessments to identify skills gaps and opportunities for employee...