Professional Services Project Manager
3 days ago
Location: Riyadh, Saudi Arabia
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
We have been present in Saudi Arabia for 40 years and with over 600 employees to date, we are growing rapidly. Together we are delivering our signalling, control and train protection systems for the North -South Railway (NSR), the longest system of it’s kind in the world. Together we are key suppliers of In-flight entertainment and connectivity systems as well as air traffic management solutions in Saudi. We are making Saudi Arabia a safer place by securing the country’s critical infrastructure and e-security solutions that secure the country’s electronic payment systems. Thales has been selected to supply major electronic systems for air defence and the Group also supplied communication and optronic systems for the Army, the Saudi Arabia National Guards and the Air Force.
**Job Purpose**:
- The project Manager ensures the delivery of customer projects by coordinating the efforts of experts, controlling scope, planning and quality and monitoring projects profitability.
- The Project Manager will be also involved in PS PreSales activities (20%) with the engagement manager. In this role, he collaborates with PS teams to scope, quote and adapt PS offer to delivery. The Project Manager collaborates closely and directly with sales, pre-sales, product management, engineering and business development teams by accurately gathering customers technical and business requirements and determining and positioning the most appropriate professional services and internal resources.
**Key Responsibilities**:
- Delivers the solution in compliance with customer requirements and Thales proposal.
- Drives the project from engagement to invoicing by ensuring customer satisfaction, committed timeline and quality, project profitability and Thales interests.
- Completing and validating the functional specifications with the customer.
- Writing the project management plan and making sure of its right monitoring.
- Managing project risks and related action plans.
- Managing customer interface.
- Reporting internally and externally on project progress and issues (responsible for alerts and escalations).
- Ensures the configuration management and archival of project.
- Delivering projects to customer in performing all related activities (acceptance ).
- Ensuring handover to the support team or specific internal/external interface.
- Manage projects through the entire life cycle in respect of budget, schedule and quality requirements.
- Growing long-term relationships with customers by continually seeking to increase customer satisfaction and deepen client relationships.
- Anticipating clients’ needs and proposing alternative delivery solutions or business solution in cooperation with sales team.
- Managing and documenting any Change Request (CR), help sales to ensure the customer perceive the value of the CR (up-sell).
- Managing project resources allocations.
Tracking closely the time and costs spent on the project and the Estimate To Completion (ETC).
- Managing billing/revenue recognition tasks and milestones within project work breakdown structure (WBS).
**Qualification Requirements**:**Education**:
- BS in Engineering, Computer Science, Management or equivalent.
- MBA preferred
**Experience**:
- A minimum of 10 years prior related work experience in professional services, ideally IT security.
- Extensive demonstrable relevant experience in professional services, pre-sales or customer support operations
- Significant practical experience in managing technical teams and in projects management(>5 years)
- Proven experience of systems integration and/or implementation
- Proven solutions delivery experience in large enterprises
**Skills**:
- Excellent communication skills (relational and redactional) in English: fluent in Arab will be a key differentiator.
**Additional required qualifications are**:
- Experience with Salesforce or similar back office technologies
- Strong presentation and communication skills (relational and writing) in English.
- Willingness to travel to client locations (up to 30%)
- Ability to understand the business requirements and converting them into solution designs
- Must demonstrate good judgment and pragmatic approach in assigning internal resources to PS engagements and Pre-Sales opportunities
- Certification in Project Management Methodologies
- Excellent knowledge and understanding of IT integrations cha
-
Project Manager
2 weeks ago
Riyadh, Saudi Arabia Professional Recruitment Full time**Responsibilities** - Ensure all projects are delivered on time within the approved Budget and time frame schedule by Initiating, planning, execution and closure of projects as per customers requirement by translating these requirements into a project plan for assigned projects. - Manage and coordinate with both consultant and contractor to execute the...
-
Project Manager, Professional Services
7 months ago
Riyadh, Saudi Arabia Dell Full timeIt takes something special to drive the development and implementation of new and exciting products and services. That’s a job for our Services Project and Program Management team within Professional Services. The team works closely with sales, customer service, partners, customers and other technical support groups in cross-functional teams. Together,...
-
Senior Project Manager
7 months ago
Riyadh, Saudi Arabia Dell Full timeIt takes something special to drive the development and implementation of exciting products and services. That’s a job for our Services Project and Program Management team within Professional Services. The team works closely with sales, customer service, partners, customers and other technical support groups in cross-functional teams. Together, they manage...
-
Project Manager, Professional Services, Saudi Arabia
7 months ago
Riyadh, Saudi Arabia Nutanix Full time**Project Manager, Professional Services** **Saudi Arabia** **Hungry, Humble, Honest, with heart!** **The Opportunity The Nutanix Professional Services team delivers a strong influence on the success of each Nutanix implementation by its customers. The Services function ensures success by engaging with customers in the pre-sales and post-sales stages by...
-
Project Manager
6 days ago
Riyadh, Saudi Arabia Professional Recruitment Full time**Responsibilities**: - Agreeing on project objectives. - Representing the client's or organization’s interests. - Providing advice on the management of projects. - Organizing the various professional people working on a project. - Carrying out a risk assessment. - Making sure that all the aims of the project are met. - Making sure the quality standards...
-
Professional Services Manager
7 months ago
Riyadh, Saudi Arabia Help AG Full timeHelp AG is looking for an experienced and skillful Professional Services Manager who will be responsible to lead and support the integration team in KSA to deliver all technical related tasks including projects, POCs and onsite support tasks with the right level of quality and to maintain the needed technical skillset as per the company strategy. In...
-
Project Manager
7 months ago
Riyadh, Saudi Arabia Dell Full timeJoin us to do the best work of your career and make a profound social impact as a Professional Services Project Manager on our Consulting Team in **Riyadh, Saudi Arabia. **What you’ll achieve You will play a pivotal role in executing complex projects across various sectors within out Consulting portfolio of offerings. Your expertise in project management...
-
Director of Professional Services
2 hours ago
Riyadh, Saudi Arabia Unifonic Full timeUnifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By Unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touch point throughout the customer journey. **Director of Professional Services** - Develop strategic plans to build...
-
Project Management Engineer
7 months ago
Riyadh, Saudi Arabia Professional Recruitment Full time**Responsibilities**: 1. Collecting data on strategic initiatives, projects, and operational projects 2. Analyze the progress of projects Strategy Building the planned completion stages of strategic projects and analyzing the results of success measures periodically based on building the objectives of measures of success of initiatives and reviewing the...
-
Technology Project Manager
2 weeks ago
Riyadh, Saudi Arabia Professional Recruitment Full time**Responsibilities** - Create project plans with relevant team members. - Supervise team members and ensure that deadlines are followed. - Prepare progress reports for senior management. - Identify the resources needed for the project and source these materials. - Oversee the implementation of project improvements. - Create management, communication plans...
-
Professional Services
7 months ago
Riyadh, Saudi Arabia Ingram Micro Full timeIt's fun to work in a company where people truly BELIEVE in what they're doing! **Job Description**: - About us_ - Ingram Micro helps businesses fully realize the promise of technology. No other company delivers the full spectrum of global technology and supply chain services to businesses around the world._ - Ingram Micro's global infrastructure and deep...
-
Professional Services
7 months ago
Riyadh, Saudi Arabia Ingram Micro Full timeIt's fun to work in a company where people truly BELIEVE in what they're doing! **Job Description**: - Job Description - About us_ - Ingram Micro helps businesses fully realize the promise of technology. No other company delivers the full spectrum of global technology and supply chain services to businesses around the world._ - Ingram Micro's global...
-
Graduate Project Manager
2 weeks ago
Riyadh, Saudi Arabia Compass Project Consulting Full timeThe Role To assist the Project Manager (PM) & Senior Project Manager (SPM) throughout all stages of a project cycle, including but not limited to: Attending and minuting project meetings Preparing and issuing project meeting minutes Reviewing drawings and BOQs and developing procurement registers Site inspections Tracking orders and updating procurement...
-
IT Project Manager
1 week ago
Riyadh, Saudi Arabia Professional Recruitment Full time**Responsibilities**: - Manage and oversee the process of project deliverable submission, review, and sign-off. - Recruiting project staff and consultants. - Managing co-ordination of the partners and working groups engaged in project work. - Recording and managing project issues and escalating where necessary. - Ability to manage multiple projects...
-
Professional Services Consultant
14 hours ago
Riyadh, Saudi Arabia Ingram Micro Full time**Description** **_Who are we?_** Ingram Micro touches 80% of the technology you use every day with our focus on **Technology Solutions**, **Cloud**, and **Commerce and Lifecycle Solutions**. With $46 billion in revenue, we have become the world's largest technology distributor with operations in 56 countries and more than 35,000 associates. We continue to...
-
Project Manager
7 months ago
Riyadh, Saudi Arabia Professional Recruitment Full time**Responsibilities** - Identify project-related problems and work to solve them through collaboration with team members Choosing the project path within the specified dates and times. - Preparing reports related to the project status. - Conducting an evaluation that includes the post-project implementation phase. **Qualifications** - Bachelor's degree in...
-
Professional Services Consultant
7 days ago
Riyadh, Saudi Arabia NetApp Full timeJob Summary This is a technical role, providing post-sales consulting in the security industry. The Professional Services Consultant works with clients and partners remotely and/or onsite on engagements of high complexity. He/she focuses on design as well as implementation aspects of project delivery, such as requirements analysis & design, products...
-
Team Lead, Professional Services
3 days ago
Riyadh, Saudi Arabia Fortinet Full timeThe Professional Services Team Lead is an integral part of the Customer Success & Support organization and collaborates effectively with peers to grow services and customer satisfaction. The Professional Services Team Lead is responsible for a team of Professional Services consultants that are dedicated to delivering activities either on site or remote to...
-
Customer Service Manager
7 days ago
Riyadh, Saudi Arabia Professional Recruitment Full time**Responsibilities**: - Manage a teams in customer relation and call center activities, ensure a rich costumer journey - Improve customer service experience, create engaged customers and facilitate organic growth - Take ownership of customers issues and follow problems through to resolution - Set a clear mission and deploy strategies focused towards that...
-
Services Project Manager
6 days ago
Riyadh, Saudi Arabia Siemens Ltd. Full time**Siemens Digital Industries Software - Where today meets tomorrow.** **Let's make the difference together!** Siemens Digital Industries Software is an innovation leader in automation and digitalization. Closely, collaborating with partners and customers, we care about the digital transformation in the process and discrete industries. With our Digital...