Senior Associate

7 months ago


Riyadh, Saudi Arabia Careem Full time

Careem is building ‘the everything app’ for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

**About the team**

Careem Food is pivotal to our Super App ambition. We have already created waves in the market
with our bold decision to become the region’s first and only restaurant-centric food delivery platform, and are ready to scale and grow exponentially across markets. Come be a part of this exciting journey with us.

**What you'll do**
- Strictly adhering to partner on-boarding SLAs and training quality
- Analyze the daily orders data. In-depth store performance i.e. cancellations, acceptance rate, acceptance time, wait-in store time etc of the newly on-boarded partners
- Regular communication with partners on sharing their performance and working with them to improve their operational efficiency
- Building and documenting the processes and actions for catalog and operational efficiencies
- Regular field visits to gather market insights on Food deliveries and challenges to better understand market dynamics
- Work closely with the Performance team on identifying low performing merchants to target for integrations.
- Regular communication with other markets on knowledge sharing and identification of the best practices
- Provide feedback gathered from partners on product issues and suggest improvements that can enable them to provide better service to our captains and customers.

**What you'll need**
- Must hold a Bachelors’ degree from a reputable university.
- English and Arabic fluency is mandatory.
- Must be currently based in Riyadh
- Minimum one year of work experience. (Preferably in operations at a tech company)
- Good communication and time management skills
- Aptitude to learn and grow.

**What we'll provide you**:
In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this. As a Careem colleague you will be able to:

- Be part of a Remote-First organization that offers flexible ways of working from the office and home.
- Work from any country in the world for 30 days a year
- Use Unlimited Vacation days throughout the year
- Access fitness reimbursements for health activities including: gym, health club and training classes.
- Work and learn from great minds
- Create impact in a region with untapped potential
- Explore new opportunities to learn and grow every day



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