Technical Service Manager
3 weeks ago
**About the Company**
Kyoto Technologies is a leading Information and Communication Technologies (ICT) service provider, Distributor & System Integrator Company based in Dubai. Our leading technologies promise organizations new technologies and transform their work methods. Kyoto vision is the way to promote Lean IT through a data centre consolidation, Hybrid IT & Multi-Cloud Solutions & Services. We are actively looking for a well-experienced IT Sales person to provide value to our organization as we are expanding our business in KSA.
**Job description**
**Responsibilities**:
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
**Requirements**:
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Degree in Information Technology, Computer Science or relevant field
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
- **Mandatory - Microsoft AZURE**:
- 3-5 years of experience
**Job Types**: Full-time, Permanent
**Salary**: ﷼6,000.00 per month
**Education**:
- Bachelor's (required)
**Experience**:
- IT: 3 years (preferred)
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