Technical Field Service Manager

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Otis Worldwide Corp Full time
Job Summary

The Technical Field Service Manager is responsible for supporting the direct staff with technical knowledge on service field activities, including planned/un-planned repair works and root cause analysis of frequent downs. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

Key Responsibilities
  1. Provides management information and insights on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests.
  2. Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
  3. Guides the direct staff to inspect, carry out root cause analysis and recommend corrective actions for critical/rebel units or units with high or repeated call backs.
  4. Coordinates with OTISLINE to assign call backs within his team.
  5. Identifies malfunctions in brakes, motors, switches, signal and control systems, using test equipment.
Requirements
  • Bachelor's degree in business/engineering or equivalent.
  • Minimum of 5 years of relevant experience in field operations in a construction/engineering organization.
  • At least 2 years in positions of progressively increasing responsibilities.
  • Fluent written and spoken English essential, Arabic preferred.


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