Director of Consulting

2 weeks ago

Riyadh, Saudi Arabia Frost & Sullivan Full time

About the Team: Frost & Sullivan’s Healthcare & Life Sciences Growth Advisory practice has a powerhouse team of analysts and strategists working across the Digital Health, Medical Devices, Bio-Pharmaceuticals and Clinical Diagnostics Space. Our team generates value for Healthcare & Life Sciences companies offering strategic insights and recommendations in areas ranging from Product Positioning & Innovation, Competitive Insights, Digital Transformation, Value-Based Healthcare (VBHC), Physician + Patient Journey Mapping and Brand Communication + Strategy. F&S can provide strategic options, insights and opportunities for existing and new entrants to tap into areas of unmet needs and drive product and technology innovation in the value chain. In addition, we help our clients understanding the voice of customer (patient goals and desires, and physicians perceptions, emotional attitudes and treatment goals) to improve customer engagement, marketing strategy (support launch plans, communication materials), enhance product development, differentiate their proposition and build brand loyalty. Overview:
Limited project execution/delivery responsibility (unless for specific cases of complex projects). Act as a thought partner for clients as they develop their strategic vision. Guide project teams to deliver maximum insights & impact. Contribute to future revenue stream by leading business development efforts (carries a significant portion of the PAs revenue targets). Strong involvement in developing F&S’s culture, skills and internal processes.

**Responsibilities**:

- Collaborate with the sales organization to develop effective "issue based" account strategies related to target accounts in the Practice Area
- Retain & grow clients, keeping clients in each step of the growth pipeline cycle
- Build and maintain Frost's knowledge base with content to facilitate business development, fulfillment and employee development activities within the Practice Area
- Deliver on consulting and services engagements achieving high levels of clients satisfaction and value, resulting in repeat business
- Optimize the utilization and productivity of the consulting personnel within the Practice Area in coordination with Regional Leader and Global Leader
- Create &execute on the consulting and services strategy for the Practice Area
- Develop and drive consulting best practices across the Practice Area end to end (lead management è Post project client care)
- Execute best practices in the Practice Area for business development
- Collaborate with sales developing and implementing local KSA account strategies and growing account revenues
- Manage key stakeholders by sector/practice area to ensure expectations are met/exceeded, timelines are heeded
- Develop excellent quality content
- Work with a global team of experts to create a powerful customer experience

**KPI’s**:

- Revenue growth and performance
- Regional client eNPS
- Utilization
- Consulting Project Profitability
- Customer NPS & Employee TCE (eNPS)

Qualifications:

- Are Well-organized and detail-oriented
- Take ownership to work independently with remote supervision
- Can multi-task and meet tight deadlines
- Are disciplined and adhere to high-quality standards
- Is a strategic thinker; understands how operational activities are vital in supporting the overall strategy of the business

What will make you succeed at Frost & Sullivan?:
**You need to be-**
- Wildly curious and entrepreneurial
- Committed to customer success
- A self-starter invested in your future
- A persuasive communicator
- Deeply Analytical
- Excited about Disruptive Trends

**Benefits**:

- Competitive base salary plus bonus opportunity.
- Frost Flex Policy.
- Attractive Medical and Accident insurance.
- Regional travel opportunities.
- A friendly open environment with a diverse and international operational focus.
- A definite career path with numerous growth opportunities.
- You will be part of a winning, global team that fosters teamwork and an Olympic spirit while enhancing your communication and people skills.
- Encouragement to develop your intellectual curiosity and will be provided the ability to collaborate across all levels of the company across the globe.
- Global awards & recognition opportunities & awards - President Club & Chairman Club Awards
- “Best in class" global team that strives for excellence.
- Matrix structure with high visibility to top leadership
- Growth Coaching University Certification.

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