Service Excellence Director

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Avensys Consulting Full time

We are seeking an experienced Service Excellence Director to join our team at Avensys Consulting. The successful candidate will have a proven track record of managing customer service teams and improving customer satisfaction metrics.

About the Role

The ideal candidate will have a minimum of 5 years of experience in customer service or customer experience management, with at least 2 years in a leadership role. Retail industry experience is mandatory, with electronics division experience being highly desirable. E-commerce & Digital Experience is also an added advantage.

  • Develop and implement customer experience strategies that align with the company's objectives and vision.
  • Analyze customer feedback, market trends, and competitive landscapes to recommend and implement improvements in customer service and experience.
  • Collaborate with the marketing, operations, and product teams to create customer-centric campaigns, programs, and experiences.

We offer a fun and collaborative work environment, alongside a strong career progression path.



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