Operations Manager

6 months ago

Riyadh, Saudi Arabia Informa Markets Full time

**Company Description** Tahaluf **is rewriting the events playbook. Its purpose is transformational, its DNA digital, and its ambition unprecedented. Over the next 12 months Tahaluf will scale to further increase its lead as the largest B2B Live and On Demand Events organiser in Saudi Arabia: by SQM, Attendance, Colleagues and Revenue.**

To scale at this pace requires impeccable local partners, and Tahaluf is proud to enjoy the support and partnership of several Gov and Non Gov Organisations that are at the apex of Saudi’s B2B and B2C large scale events scene. In fact, our partners don’t just support the expansion of live events in the Kingdom; they’re also the partner of choice for heavyweights like Apple, Amazon and AliBaba.

**Be part of something BIG**

Building on the success of record-breaking tech event LEAP, which grew to be the world’s largest tech event globally in terms of attendee numbers in just its second edition, and award-winning cyber-security event Black Hat, Tahaluf is bringing iconic Informa brands to the Kingdom of Saudi Arabia, including CPHI, CosmoProf, Cityscape Global, which celebrated record-breaking participation at its debut Saudi edition in October, as well as establishing Saudi-born brands, such as InFlavour, a not-to-be-missed meeting place for the global Food & Beverage industry.

Be part of an ambitious and highly committed team, who aren’t afraid to push boundaries and disrupt the status quo. Be ready to be thrown in at the deep end, taking on large-scale projects from day one, under the guidance of a supportive leadership team who will encourage your personal development and offer you new opportunities

The Operations Manager is responsible for the professional operational delivery of their allocated events; features and projects. You will ensure that all are delivered to the highest possible standards and to the satisfaction of all parties involved consistently throughout the year.

Reporting to the Senior/Group Operations Manager, the Operations Manager will be responsible together with the Senior/Group Operations Manager for implementing the EMEA Operations objectives.

The Operations Manager should lead by example and demonstrate a professional responsibility to the department at all times.

**Operational Duties**
- Be the key point of contact for the show teams in all matters on your allocated shows, internal and external.
- Accountability for setting, regular forecasting & achieving operational show budgets for allocated events.
- Responsibility for successful show management and technical delivery of several physical and digital events throughout the year including features & fully undertaking all related tasks.
- Manage production and implementation of show project plans ensuring all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all your events.
- Ensuring all allocated events are working within the company’s H&S, Security & Sustainability guidelines at all times
- Implementation of internal and external Service Level Agreements on all allocated events.
- Oversee production and delivery of the show exhibitor manual
- Communicate with suppliers to manage the brief, design, feature production and signage process in co-ordination with show teams and sponsors.
- Communicate with suppliers and show teams to manage the brief, design, production and management of Registration areas and overall welcome experience.
- Compile post event reports and KPI analysis
- In collaboration with the Procurement team, monitor the ongoing performance of key contractors and troubleshoot / identify remedial action as required on each event.

**Management**
- Manage, mentor & develop line reports & others within the EMEA Operations team, You will manage line reports on a day to day basis where applicable, each of these may be allocated across multiple events throughout the year requiring you to work alongside other Operations Managers to effectively balance workloads & priorities for each team member individually.
- Setting, monitoring and management of direct reports’ performance objectives and identifying training needs.
- Work with colleagues to achieve best practice in terms of operational planning and management.

**Compliance / legal / H&S / Sustainability**
- Adhere to all Informa compliance requirements and monitor supplier performance to ensure they are meeting our requirements
- Follow the complete HSS Operating Model for all allocated events, submitting paperwork as required in a timely and concise manner and embedding best practice & continual improvement’s into all your event planning
- Collaborate with Informa H&S team to ensure suppliers meet and exceed our H&S requirements.
- Work with H&S team on remedial measures where necessary
- Be an active partner of the Informa Sustainability team and look for opportunities to support and enhance our sustainability initiatives

**Qualifications**

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