Guest Experience Supervisor

2 weeks ago

الرياض, Saudi Arabia Marriott International, Inc Full time

**Additional Information**
**Job Number**24187690
**Job Category**Rooms & Guest Services Operations
**Location**Marriott Riyadh Diplomatic Quarter, 6781 Abdullah AlSahmi Street, Riyadh, Saudi Arabia, Saudi Arabia, 12511
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

***

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Guest Experience Supervisor

    3 weeks ago

    الرياض, Saudi Arabia Kimpton Full time

    **About Us** Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in the San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences centre on our guests, offering inspiring design that evokes curiosity to...

  • Guest Experience Supervisor

    7 days ago

    الرياض, Saudi Arabia Holiday Inn Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Guest Experience Supervisor who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but...

  • Guest Experience Supervisor

    2 weeks ago

    الرياض, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** **Job Number**24217730 **Job Category**Rooms & Guest Services Operations **Location**Four Points by Sheraton King Abdulaziz Road, King Abdulaziz Road, Riyadh, Saudi Arabia, Saudi Arabia, 12233 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity,...

  • Guest Experience Supervisor

    3 weeks ago

    الرياض, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** **Job Number**25039612 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11493 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...

  • Guest Experience Supervisor

    2 weeks ago

    الرياض, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** **Job Number**24217730 **Job Category**Rooms & Guest Services Operations **Location**Four Points by Sheraton King Abdulaziz Road, King Abdulaziz Road, Riyadh, Saudi Arabia, Saudi Arabia, 12233 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management APTITUDES DESEABLES Educación:Título de estudios...

  • Guest Relations Supervisor

    3 weeks ago

    الرياض, Saudi Arabia Kimpton Full time

    **About Us** Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in the San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences centre on our guests, offering inspiring design that evokes curiosity to...

  • Guest Experience Agent

    3 weeks ago

    الرياض, Saudi Arabia Kimpton Full time

    **About Us** Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in the San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences centre on our guests, offering inspiring design that evokes curiosity to...

  • Guest Experience Supervisor

    2 weeks ago

    الرياض, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** **Job Number**24217730 **Job Category**Rooms & Guest Services Operations **Location**Four Points by Sheraton King Abdulaziz Road, King Abdulaziz Road, Riyadh, Saudi Arabia, Saudi Arabia, 12233 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - แมริออท...

  • Guest Experience Expert

    2 weeks ago

    الرياض, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24152339 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Riyadh, King Abdullah Ibn Abdulaziz Road Al Woroud District, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Experience Expert

    1 week ago

    الرياض, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** **Job Number**24188650 **Job Category**Rooms & Guest Services Operations **Location**Le Méridien Riyadh, King Abdullah Ibn Abdulaziz Road Al Woroud District, Riyadh, Saudi Arabia, Saudi Arabia, 11544 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Experience Expert

    3 weeks ago

    الرياض, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** **Job Number**24214434 **Job Category**Rooms & Guest Services Operations **Location**Four Points by Sheraton Riyadh Khaldia, Imam Faisal Bin Turki Street, Riyadh, Saudi Arabia, Saudi Arabia, 11421 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Experience Expert

    2 weeks ago

    الرياض, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24170587 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Riyadh Khaldia, Imam Faisal Bin Turki Street, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Restaurant Reception Supervisor

    3 weeks ago

    الرياض, Saudi Arabia Foods gate trading Company Full time

    Reception Supervisor Job Summary The Reception Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Reception Supervisor will also ensure that all customer service standards are met and that all...

  • Guest Experience Expert

    2 weeks ago

    الرياض, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** **Job Number**24216865 **Job Category**Rooms & Guest Services Operations **Location**Four Points by Sheraton King Abdulaziz Road, King Abdulaziz Road, Riyadh, Saudi Arabia, Saudi Arabia, 12233 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management No importa cuál sea su puesto, hay una serie de cosas...

  • Steward Supervisor

    1 week ago

    الرياض, Saudi Arabia Nofa Resort Riyadh, a Radisson Collection Hotel-Kitchen Full time

    Do you like to get your hands dirty and thrive on delivering a Wow Factor? Can you be our Hygiene Hero and the sparkle in our Kitchen? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy their stay! Our Stewarding Team is the backbone of the Kitchen and strives to deliver a hospitality...

  • Guest Experience

    1 week ago

    الرياض, Saudi Arabia Six Flags Qiddiya City and Aquarabia Full time

    As part of our ongoing recruitment process, we are building a CV pool for future opportunities in the Guest Experience & Loyalty department at Six Flags Qiddiya City. If you are passionate about enhancing guest experiences and fostering loyalty, we invite you to submit your CV along with a cover letter detailing your experience and areas of expertise. Key...

  • Guest Experience Expert

    2 weeks ago

    الرياض, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** **Job Number**24216865 **Job Category**Rooms & Guest Services Operations **Location**Four Points by Sheraton King Abdulaziz Road, King Abdulaziz Road, Riyadh, Saudi Arabia, Saudi Arabia, 12233 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Reservations Supervisor

    3 weeks ago

    الرياض, Saudi Arabia Kimpton Full time

    **About Us** Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in the San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences center on our guests, offering inspiring design that evokes curiosity to...

  • Guest Experience Expert Front Desk

    1 week ago

    الرياض, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** **Job Number**25030477 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11493 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Concierge Supervisor

    3 weeks ago

    الرياض, Saudi Arabia Kimpton Full time

    **About Us** Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in the San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences centre on our guests, offering inspiring design that evokes curiosity to...