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Vas Support

2 months ago

Riyadh, Saudi Arabia Numbase Group Full time

Responsibilities:

- 1. Daily RBT testing all channels including RBT app functionality
- 2. All services reports update.
- 3. Correspondence with all content partners for the content upload and review related issues
- 4. Reviewing RBT content uploaded by CP’s on daily basis.
- 5. Keeping record of the approved RBT content and ensure with partners to modify the content on expiry if the content have a renewed copyright.
- 6. RBT campaigns tracking for all channels and review the campaign response
- 7. Special request from ZAIN management including the below:

- a. Reviewing all the new services proposed by the partners related to their functionality, content and subscription flow and update the service review forms.
- b. Reviewing existing services if required any follow-up review.
- c. Reviewing the ZAIN fraud management partner Empello with the service review process.
- d. Engage with ZAIN team for any UAT required from their side with the technical teams
- e. Audit of the ZAIN services and preparing the reports for them on conclusion.
- 8. Preparing campaigns
- a. Daily RBT campaign for all channels as per ZAIN approvals
- b. Campaigns on occasions based on the year calendar which includes
- i. Offer presentations
- ii. Approvals from ZAIN
- iii. Correspondence with the partners for their consent to participation and manage all the content for related to the campaign
- iv. Campaign tracking sheet preparation
- v. Campaign management where to prepare and finalize all the channels in the campaign like OBD campaign, SMS bulk campaign, Ad-wise campaigns, Balance Inquiry campaign, Firebase notifications.
- vi. Campaign tracking to check if the campaign runs smoothly with the subscription trends on daily basis vii. Preparing campaign summary reports.
- viii. Follow-up on the partners revenue during the campaign to ensure they cover their investment on the campaign
- ix. Campaign completion update and its impact.
- x. Execute the Draw’s on completion of the campaigns.
- xi. Correspondence with the ZAIN technical team to update the required changes on the IVR, and OBD channels and ensure the changes worked smoothly and make sure to revert the changes on completion of the campaign.
- 9. Correspondence with the Zain technical and commercial team for any issues in the channels and ensure their 100% functionality
- 10. Maintaining all RBT related report including RBT revenue reports, Daily count reports
- 11. Assistance in process of Invoices related to the RBT aggregation and ensure their smooth approval from ZAIN side.
- 12. Preparing the revenue reports of the all the Numbase services in KSA.
- 13. Maintaining the record of all the Revenue reports of the partners and their invoice clearance.
- 14. Testing all the services of Numbase for different telco’s.**Requirements**:

- Bachelor's degree in IT, telecom, computer science or related field
- Language: English, Arabic and Urdu
- Experience in VAS and RBT

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