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IT Support Engineer
4 weeks ago
Hosuk Travels, a leading travel and tourism company in Riyadh, is seeking a skilled and customer-oriented **IT Support Engineer** to join our team. This role is crucial in maintaining and enhancing our IT infrastructure, ensuring smooth operations for our growing business.
**Key Responsibilities**:
- **Technical Support**: Provide first-level support for hardware, software, and network issues to internal staff.
- **Troubleshooting**: Diagnose and resolve technical issues promptly, ensuring mínimal downtime.
- **Software Installation**: Install, configure, and update company software, ensuring compatibility and security.
- **Network Administration**: Assist in managing the company’s LAN/WAN, internet connections, and VPNs.
- **IT Security**: Implement and maintain IT security protocols, including firewalls, antivirus, and data protection measures.
- **Documentation**: Maintain accurate records of IT assets, system configurations, and support tickets.
- **Training**: Provide basic IT training and support to employees, improving overall tech proficiency.
- **Upgrades**: Assist in planning and executing IT upgrades and infrastructure improvements.
**Qualifications**:
- **Education**: Bachelor’s degree in Information Technology, Computer Science, or a related field.
- **Experience**:
- 2+ years of experience in an IT support or helpdesk role.
- Experience in the travel and tourism industry is a plus.
- **Certifications**: CompTIA A+, Network+, or similar certifications are advantageous.
- **Skills**:
- Proficiency in Windows, MacOS, and Microsoft Office Suite.
- Knowledge of network protocols, hardware troubleshooting, and software management.
- Familiarity with cloud services and basic cybersecurity measures.
- **Attributes**:
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and under pressure in a fast-paced environment.
**What We Offer**:
- Competitive salary and benefits package.
- Opportunities for professional development and certifications.
- A collaborative and tech-forward work environment.
- The chance to contribute to a growing and innovative company in the travel industry.
Join Hosuk Travels in Riyadh and play a vital role in keeping our operations running smoothly with your IT expertise