Concierge Lead

3 weeks ago

Riyadh, Saudi Arabia Mace Full time

The opportunity

Project: This is an opportunity to work on one of the largest programmes in Saudi Arabia. This unique project consists of major mixed-use development including sports facilities, entertainment, and arts along with all associated infrastructure.

Mace is one of the delivery partners requiring high-caliber and experienced professionals to lead integrated teams throughout each phase of the project.

Your responsibilities will include:

- Developing and implementing standardized procedures, checklists, and resources to streamline service delivery and ensure consistent support.
- Coordinating and managing the delivery of services such as Saudi cultural awareness training, assisting with bank account setup, utility activation, driving license acquisition, and other employee support services.
- Developing and maintaining positive relationships with internal stakeholders, specifically IDT mobilization and HR teams.
- Collaborating with external service providers to ensure seamless service delivery and timely completion of tasks.
- Acting as the main point of contact for employees and their dependents, providing guidance and support throughout their employment life cycle, including offboarding.
- Establishing and maintaining relationships with local schools, educational institutions, and other relevant organizations to provide family orientation and support with schooling arrangements once agreements have been reached.
- Maintaining accurate records and documentation of concierge services, including employee requests, service agreements, and related communications.
- Staying updated with relevant local regulations, policies, and cultural practices to provide accurate information and guidance to employees.
- Conduct regular assessments of the concierge services and make recommendations for improvement or expansion based on feedback and evolving needs.
- Performing other duties as assigned by management.
- Working in line with a clearly defined SLA.

About you

You have the ability to lead a team of HR professionals, the ability to drive excellence in your field of expertise, focusing on safety, quality, and improvement of processes, mentoring, excellent written and oral communications skills, and a thorough knowledge of industry practices and regulations are required. Must also demonstrate the ability to effectively execute and manage complex tasks. Must possess high levels of integrity, be caring, and flexible, and demonstrate high levels of empathy and emotional intelligence. Must have strong business acumen with the ability to manage risk and actively problem solve with the ability to influence outcomes with stakeholders. Ability to network across departments and key external stakeholders whilst always maintaining confidentiality. Adaptable and resilient to change.

You have experience in managing concierge or similar services, preferably in a corporate or relocation setting. Strong knowledge and understanding of Saudi culture, customs, and local practices. Experience in coordinating services and liaising with external vendors or service providers. Familiarity with employee support services such as bank account setup, utility activation, driving license acquisition, and school enrolment processes.

You are digitally savvy, can build lasting client relationships, and lead strong, motivated teams. You will have a construction or project management background and be hungry to grow your career and enjoy the opportunities Mace have to offer.

What we offer

We are committed to providing our employees with exceptional long-term career opportunities that go beyond mere job roles. We believe in cultivating a culture of growth, empowerment, and innovation, where individuals have the freedom to explore their passions and unlock their full potential. As a member of our team, you will not only be a part of an organisation at the forefront of its industry. You will have the opportunity to contribute to transformative projects, collaborate with diverse and talented professionals, and make a meaningful impact on the communities we serve.

Join us on this exciting journey as we work together to create a lasting legacy for Saudi Arabia, while fostering personal and professional growth for our valued employees.

LI-Onsite #LI-Hybrid

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