Customer Care Representative

21 hours ago


Makkah, Saudi Arabia Johnson Controls Full time

**Job Details**

**Job Summary**:
**Main Responsibilities**:

- **Answer inbound calls and ensure customer satisfaction.**:

- **Register customers’ sales leads and service requests.**:

- **Handle customer complaints as per JCI’s policy.**:

- **Provide customers with accurate and helpful information.**:

- **Follow up on open customer cases and ensure resolution.**:

- **Perform outbound campaigns to capture customers’ feedback, and respond to digital customer inquiries.**:

- **Meet contractual Key Performance Indicators targets.**:

- **Maintain basic knowledge of JCI’s products and services.**:

- **Ensure proper documentation of customer interactions.**:
**Job Requirements**:

- **Bachelor’s degree in any field with a cumulative grade of “Good”/75%/C or above.**:

- **At least one year of experience in a call center environment**:

- **Strong problem solving & communication skills**:

- **Fluent Arabic and English speaker.**:

- **Knowledge of customer service principles and best practices.**:



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