Customer Care Representative
21 hours ago
**Job Details**
**Job Summary**:
**Main Responsibilities**:
- **Answer inbound calls and ensure customer satisfaction.**:
- **Register customers’ sales leads and service requests.**:
- **Handle customer complaints as per JCI’s policy.**:
- **Provide customers with accurate and helpful information.**:
- **Follow up on open customer cases and ensure resolution.**:
- **Perform outbound campaigns to capture customers’ feedback, and respond to digital customer inquiries.**:
- **Meet contractual Key Performance Indicators targets.**:
- **Maintain basic knowledge of JCI’s products and services.**:
- **Ensure proper documentation of customer interactions.**:
**Job Requirements**:
- **Bachelor’s degree in any field with a cumulative grade of “Good”/75%/C or above.**:
- **At least one year of experience in a call center environment**:
- **Strong problem solving & communication skills**:
- **Fluent Arabic and English speaker.**:
- **Knowledge of customer service principles and best practices.**:
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