Customer Service Representative

6 hours ago


Makkah, Makkah Province, Saudi Arabia the ENTERTAINER Full time
About the ENTERTAINER

The ENTERTAINER is a leading digital company that adds value to consumers by bringing them the best incentive offers globally. We are a 100% digital, data-driven tech company providing first-rate offers across renowned dining, leisure, entertainment, and hotel brands worldwide. Our aim is to create unbeatable value and loyalty everywhere we operate.

About the Role

As a Customer Service Executive, you will be the first point of contact for our customers, ensuring they receive prompt and effective support. You will handle inquiries from across various regions via live chat, social media, email, and phone. Your role involves assisting both B2C and B2B customers, resolving issues efficiently, and providing knowledgeable guidance on our services.

Your Responsibilities as a Customer Service Executive
  1. Respond to customer inquiries via live chat, social media, email, and phone.
  2. Assist both individual (B2C) and business (B2B) customers.
  3. Work on a rotational shift basis, including evenings and weekends.
  4. Identify and resolve customer concerns, escalating when necessary.
  5. Act as a liaison between customers and internal departments to ensure smooth issue resolution.
  6. Maintain up-to-date knowledge of our services, including F&B offers, hotels, local attractions, and activities.
Requirements and Qualifications
  • Prior experience in customer service within a fast-paced environment.
  • Excellent written and spoken English (Arabic is an asset).
  • Strong communication and problem-solving skills.
  • Ability to handle challenges, understand customer needs, and manage complex situations.
  • Remain calm and professional under pressure.
  • Ability to work independently and take initiative.
  • Proficiency in Microsoft Word, Excel, and Outlook.
What We Offer
  1. A competitive salary and benefits package.
  2. An opportunity to work with a dynamic and innovative company.
  3. A chance to contribute to the success of a well-known brand.


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