Virtual Hospital Operations

4 months ago


جدة, Saudi Arabia Bupa Arabia Full time

Operational Excellence and Case Management:

- Active participating Team member in (end-to-end) operations, execution, delivery, service, and outcomes of all Partnership and referral activities, including, but not limited to, Home Clinical Visits, Labs, Physiotherapy, Vaccinations, Imaging, etc. across all connected care channels and patient touchpoints.

Projects Support:

- Continuous research on the latest trends and advancements in mental healthcare
- Identify and assess opportunities of growth and expansion of services to meet evolving community needs
- Ensure utilization of technology in delivering the best service possible

Service Recovery:

- Receive Inbound calls from the members and resolve their request-related issues
- Maintain an updated daily database and record of all members enrolled in the program
- Close follow up on the cases to ensure optimum member satisfaction and issue resolution
- Coordinate and facilitate scheduling of appointments, medication delivery, labs, and all consultation-related services

**Skills**:

- Excellent verbal & written English and Arabic
- Communication skills
- Computer Skills



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