Reservations Agent

1 week ago

Medina, Saudi Arabia Accor HQ Full time

**Reservation Agent - Saudi Only.**

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive

**What is in it for you**:

- ALL Heartist benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work.
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.

**What you will be doing**:

- Consistently offer exceptional, friendly and engaging service.
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling.
- Capable of making a reservation tailored to a customer's needs.
- Recommend property facilities and assist guests with information and special requests.
- Book room reservation requests, enter rooming lists, and update accurate information in the system.
- Offer ALL Membership to the customers.

**Your experience and skills include**:

- Saudi Nationality.
- Guest focused personality is essential; experience is an asset.
- Prior experience in 5 stars hotels.
- Prior experience working with Opera or a related reservations system
- Strong interpersonal and problem-solving abilities.
- Fluency in English; additional languages are a plus.

**Your team and working environment**:
Sofitel Shahd Al-madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two
- and three-bedroom suites, Three dining outlets, an executive lounge, two meeting rooms and a fitness center with a gym, stand out as a beacon of modern luxury and French savoir-faire, blending the brand’s unique sense of joie de vivre with the very best of the local.

**Our commitment to Diversity & Inclusion**:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS

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