Guest Relations Manager

1 week ago

Medina, Saudi Arabia AccorHotel Full time

**معلومات عن الشركة**
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**وصف الوظيفة**
- Makes sure everything in the lobby area is in order and in fresh look.
- Takes care of all requests and complaints when necessary.
- Observes behavior and efficiency of all.
- Deals with especially all arrivals and VIP ‘s. makes necessary coordination with reservation for future important arrivals and notice the General Manager and Hotel Manager accordingly.
- Enforces the observance of house rules and regulations.
- Supervises proper use of equipment to avoid misuse.
- Controls VIP status extended to guests & ensures VIP policy is kept to.
- Supervises proper blocking of VIPs and special requests. Follow up the guest requests.
- Ensures that a smooth operation is maintained within the department.
- Coordinates and guide the Guest Relation issues and cooperate with Guest Service Agent.
- Concentrates on guest activities like coordinating special occasions or meeting with VIP guests.
- Supervises Guest Service Agents performance and makes sure everything related to guest is followed up.
- Makes sure guests are escorted to their rooms by the guest relation team.
- Coordinate and follow up guest contact policy.
- Ensures that personal hygiene for the Front Office staff is to the standard at all times.
- Observes and supervises closely and follows up that all staff greet the guests properly and handle guest complaints with maximum efficiency.
- Greets & meets VIP guests whenever possible, during arrival, departure, or during their stay.
- Organizes & is present upon special events, functions
- Suggests ways to improve service approach, service delivery & customer relations in all departments
- Monitors accuracy in Opera profiles & makes sure that guest history is updated.
- Spot-checks VIP rooms.
- Handles guest questionnaires in the same way.

**المؤهلات**
- Previous experience in a similar role is an asset in a 5 star hotel setting
- Knowledge in Opera system
- Strong interpersonal and communication skills with a passion for service
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and management in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times

**معلومات إضافية** Your team and working environment**:

- Sofitel Shahd Al-Madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two
- and three-bedroom suites, three dining outlets, an executive lounge, two meeting rooms and a fitness center with a gym, stand out as a beacon of modern luxury and French savoir-faire, blending the brand’s unique sense of joie de vivre with the very best of the local.

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