Executive - Operations Base
3 months ago
**Job Summary**:
At Six Flags Qiddiya City, the Executive - Operations Base, a sub-division of Park Operations, is the communication hub for all
operational communications. Managing a team stationed in a control room, the Executive manages all daily operational data, from
reporting status updates such as facility readiness as part of the opening, wait times across the Theme Park, as well as serving as
the conduit between business functions. They connect departments such as Ride Maintenance, Park Management, and Guest
Services, ensuring they are aware of any ride technical issues and the necessary response to the occurrence. The Executive
- Operations Base experiences a high volume of incoming data and is required to communicate this information to relevant
stakeholders periodically and as requested.
**Job Duties**:
**COLLECTIVE**
- Comply with the Six Flags Qiddiya’s code of conduct and ethics
- Promote the Six Flags Qiddiya vision, mission, values and model desired behaviors
- Promote Six Flags Qiddiya and spread its culture
- Commit to Six Flags Qiddiya rules and regulations
- Perform tasks as directed in the pursuit of the achievement of organizational goals
- Train and retain a team providing them with operational know-how and encouraging their development
**JOB-SPECIFIC**
Emergency Response Activation
- Activate and coordinate emergency response plans in the event of ERP activation, natural disasters, or security
incidents.
- Providing the communication conduit to ensure a rapid and effective response to protect personnel and assets
across the property. Set-up of control room as initial command center during any attraction related live incident.
Communication Management
- Oversee all communication systems, including radio, phone lines, and digital platforms, to facilitate seamless
communication amongst departments, operational responses, the duty management team and other relevant
stakeholders.
- Coordinate the activities of personnel within the control room, including operators, dispatchers, and
administrators, to ensure efficient and effective operation.
Operational Administration
- Manage day-to-day administrative tasks such as ops base documentation. Ensure that all operations run
smoothly and efficiently by providing the tools, equipment, and resources to the front-line Operations team.
- Drive and support technology utilization across the operations, managing modules and components of the smart
park initiative which dovetail with guest journey and park management initiatives such as queue time
management, Guest distribution and efficiency drivers.
CCTV Surveillance
- Monitor and review CCTV footage to enhance security, ride safety, detect suspicious activities, and provide intel
to enable response to occurrences in real-time.
Equipment and Tool Management
- Keep an inventory of tools like Radios sets, telephones, iPad etc. and equipment used in daily operations,
ensuring they are maintained, repaired, and replaced as necessary to minimize downtime and ensure effective
communication.
Data Management and Analysis
- Collect and report data related to operations, incidents, and communication effectiveness to identify trends,
areas for improvement, and opportunities for optimization.
- Ensure compliance with relevant regulations and standards and prepare reports for management and regulatory
authorities as needed.
Training and Development
- Conducting training programs for staff to ensure readiness and competency in handling emergencies, including
drills and simulations.
**Requirements**:
Education
High School Certification
Any certificates on management preferred but not essential
Experience
Theme Park operational experience or Theme Park Operations Base/Control Room experience essential
Experience in activating Emergency Responses Plans (ERP) and developing policies and procedures preferred.
Good leadership experience
**Skills**:
Ability to lead and train a varied team of Supervisors and Team Members
Strong problem-solving skills
Good interpersonal and communication skills
Core Competencies
Self-Driven and able to work under pressure
Confidence in decision making and prioritizing responses
Must show strong interest in looking at operational details and work with all levels of ages, nationalities, and gender
Abilities to work under pressure and independently
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