Executive - Operations Base

3 months ago


الرياض, Saudi Arabia Six Flags Qiddiya City and Aquarabia Full time

**Job Summary**:
At Six Flags Qiddiya City, the Executive - Operations Base, a sub-division of Park Operations, is the communication hub for all

operational communications. Managing a team stationed in a control room, the Executive manages all daily operational data, from

reporting status updates such as facility readiness as part of the opening, wait times across the Theme Park, as well as serving as

the conduit between business functions. They connect departments such as Ride Maintenance, Park Management, and Guest

Services, ensuring they are aware of any ride technical issues and the necessary response to the occurrence. The Executive
- Operations Base experiences a high volume of incoming data and is required to communicate this information to relevant

stakeholders periodically and as requested.

**Job Duties**:
**COLLECTIVE**
- Comply with the Six Flags Qiddiya’s code of conduct and ethics
- Promote the Six Flags Qiddiya vision, mission, values and model desired behaviors
- Promote Six Flags Qiddiya and spread its culture
- Commit to Six Flags Qiddiya rules and regulations
- Perform tasks as directed in the pursuit of the achievement of organizational goals
- Train and retain a team providing them with operational know-how and encouraging their development

**JOB-SPECIFIC**

Emergency Response Activation
- Activate and coordinate emergency response plans in the event of ERP activation, natural disasters, or security

incidents.
- Providing the communication conduit to ensure a rapid and effective response to protect personnel and assets

across the property. Set-up of control room as initial command center during any attraction related live incident.

Communication Management
- Oversee all communication systems, including radio, phone lines, and digital platforms, to facilitate seamless

communication amongst departments, operational responses, the duty management team and other relevant

stakeholders.
- Coordinate the activities of personnel within the control room, including operators, dispatchers, and

administrators, to ensure efficient and effective operation.

Operational Administration
- Manage day-to-day administrative tasks such as ops base documentation. Ensure that all operations run

smoothly and efficiently by providing the tools, equipment, and resources to the front-line Operations team.
- Drive and support technology utilization across the operations, managing modules and components of the smart

park initiative which dovetail with guest journey and park management initiatives such as queue time

management, Guest distribution and efficiency drivers.

CCTV Surveillance
- Monitor and review CCTV footage to enhance security, ride safety, detect suspicious activities, and provide intel

to enable response to occurrences in real-time.

Equipment and Tool Management
- Keep an inventory of tools like Radios sets, telephones, iPad etc. and equipment used in daily operations,

ensuring they are maintained, repaired, and replaced as necessary to minimize downtime and ensure effective

communication.

Data Management and Analysis
- Collect and report data related to operations, incidents, and communication effectiveness to identify trends,

areas for improvement, and opportunities for optimization.
- Ensure compliance with relevant regulations and standards and prepare reports for management and regulatory

authorities as needed.

Training and Development
- Conducting training programs for staff to ensure readiness and competency in handling emergencies, including

drills and simulations.

**Requirements**:
Education

High School Certification

Any certificates on management preferred but not essential

Experience

Theme Park operational experience or Theme Park Operations Base/Control Room experience essential

Experience in activating Emergency Responses Plans (ERP) and developing policies and procedures preferred.

Good leadership experience

**Skills**:
Ability to lead and train a varied team of Supervisors and Team Members

Strong problem-solving skills

Good interpersonal and communication skills

Core Competencies

Self-Driven and able to work under pressure

Confidence in decision making and prioritizing responses

Must show strong interest in looking at operational details and work with all levels of ages, nationalities, and gender

Abilities to work under pressure and independently


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