Infrastructure Manager

3 weeks ago

Riyadh, Saudi Arabia Foodics Full time

Who Are We❓
We Are Foodics a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region.

The Job in a Nutshell

**What You Will Do❓**

1. Leadership & Coordination:

- Plans, organizes, and directs operations, security, and deployment of IT infrastructure.
- Manages day-to-day IT operations, overseeing service desk, user support, and troubleshooting.
- Supervises, motivates, and evaluates IT staff.
- Provides skills training, manages performance, and contributes to HR decisions.

2. Technical Oversight:

- Ensures SLAs are met and installations adhere to best practices.

3. Project Management:

- Manages multiple projects, providing technical guidance and overseeing implementation.
- Establishes budgets and timelines for new projects, monitors progress.

4. Service Excellence:

- Manages technical support for the organization and vendors.
- Improves customer satisfaction levels through consulting and support activities.

5. Collaboration & Support:

- Assists the Chief Technology Officer in achieving development goals and standards.
- Analyzes business needs, recommends solutions for information systems, and supports development.

6. Vendor Management:

- Evaluates vendor proposals for technology solutions, ensuring adherence to specifications.

7. Budget Oversight:

- Provides recommendations for the annual IT division budget.

**What Are We Looking For❓**
- Azure Administrator, MCTS, VMware DC Virtualization & ITIL Certified
- Experience in Data Centre Management
- Clustering, Hyper-V, VMware & Linux Administration
- Cross-functional collaboration skills
- User-centric problem-solving skills

**Who Will Excel❓**
- Experience with SAMA Cybersecurity Framework

**What We Offer You❗**
**We believe you will love working at Foodics**
- We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
- We offer highly competitive compensation packages, including bonuses and the potential for shares.
- Out-of-Country Work: We offer the option to work outside of your country of employment for up to 30 days annually.
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
- Join a talented team of over 30 nationalities working in 14 countries and gain valuable experience in an exciting industry.
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

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