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Account Manager

3 months ago

Riyadh, Saudi Arabia صناع المستقبل المحدودة Full time

**الوظيفة مخصصة للاناث فقط.**

**المهارات اللازمة لوظيفة مدير حساب (اكاونت مانجر)**
- الخبرة العملية في تقديم تجربة عملاء ممتازة.
- اجادة التعامل مع برامج إدارة علاقات العملاء CRM.
- القدرة على استخدام برامج مايكروسوفت اوفيس MS Office.
- احتراف استخدام برنامج مايكروسوفت إكسل MS Excel.
- اجادة مهارات الاتصال والتفاوض بشكل ممتاز.
- القدرة على الإجابة على الاستفسارات في الوقت المحدد.
- اجادة مهارات التحليل وتقديم الحلول المناسبة لشكاوى العملاء.

**المهارات الشخصية المطلوبة لمدير حسابات العملاء**
- القدرة على فهم ودراسة مميزات المنتجات أو الخدمات التي تقدمها الشركة وتجعل لها أفضلية على منافسيها
- فهم طبيعة شريحة العملاء التي تتعامل معها الشركة ومنها يحلل أنشطتهم وسلوكياتهم
- النظرة الاستراتيجية التي تنظم الخطوات التي يتخذونها مع كل عميل وتجعل الانتقال سلس ما بين كل صفقة وأخرى
- القدرة على العمل منفردًا أو كجزء من فريق وقيادته في بعض الأوقات لتوحيد الأهداف وتكثيف الجهود نحو مساعدة العملاء
- حل المشكلات بتطبيق أفضل الطرق وأكثرها اختصارًا للوقت وتتماشى مع ظروف العميل واحتياجاته الفريدة

**مهام الموظف**
- فرز طلبات العميل ومن ثم ارسالها للادارات كل حسب اختصاصه
- متابعة طلبات العميل
- الحرص على انجاز الطلبات في اسرع وقت وحل المشاكل التي تؤثر في سرعة انجاز الطلبات
- بناء علاقة ممتازة مع العميل والحرص على رضاءه
- الالتزام بالتعليمات الخاصة بالعميل سواء في بيئة العمل او فيما يخص التنظيم الاداري

**متطلبات الوظيفة**
- اجادة اللغة انجليزية
- حسن المظهر
- التعامل مع برامج اوفيس

**الوظيفة مخصصة للاناث فقط.**

(This position is only applicable to Females)

Skills for the position of Account Manager
- Practical experience in providing excellent customer experience.
- Use CRM customer relationship management software.
- Able to use MS Office software of Microsoft Office.
- Professional use of Microsoft Excel MS Excel.
- Good communication and negotiation skills.
- Be able to respond to inquiries in time.
- Update analytical skills and provide appropriate solutions to customer complaints.

Personal skills required by account managers
- Be able to understand and study the functions of products or services provided by the company, and make them better than competitors.
- Understand the nature of the customer base handled by the company, and analyze their activities and behaviors.
- Strategic point of view, standardize the steps they take with each customer, and make a smooth transition between each transaction.
- Able to work independently or as part of a team, and at some point lead them to unify their goals and strengthen their help to customers.
- According to the unique situation and needs of customers, adopt the best and shortest time method to solve the problem.

Staff responsibilities
- Sort the customer's requests and send them to each administrator according to their ability.
- Track customer requirements
- Complete the order as soon as possible and solve the problems that affect the order completion speed.
- Establish good relationship with customers and ensure their satisfaction.
- Observe the customer's instructions on working environment and management.

**Requirements**:

- English Fluent
- Good appearance
- Dealing with Office programs

(This position is only applicable to Females)

Pay: From ﷼5,000.00 per month

**Education**:

- Diploma (preferred)

**Language**:

- English (required)

Application Deadline: 14/06/2024