System Application Engineer
6 months ago
**Location : Riyadh Airport, Saudi Arabia**:
Reports to: ADB Safegate MEA Region Operations Director
**About the Role**:
- Confirm with customer L1 support team that network issues or any 3rd party system issues have been investigated and ruled out as contributory factors to the reported issue.
- If the issues cannot be addressed by the customer L1 service team, then having first performed local detailed analysis of the issues, work with our remotely based 24/7 service centre team and specialist product support teams to produce, and or implement temporary workarounds, for incidents and maintain these in a local knowledgebase / service tool, as appropriate, until the permanent fix is supplied.
- Keep users and other stakeholders informed of status and progress of reported matters.
- invoke technical or management escalation procedures as required.
- acting as ADB Safegate’s local technical liaison with the customer owned elements of the release and change control, change management and configuration control processes for the deployed system.
- Act as ADB Safegate’s local technical liaison with appropriate customer IT departments when they carry out any security patches, firmware updates, anti-virus and anti-malware protection updates on any aspect of the system infrastructure, operating systems, servers, network devises, user workstations, display screen and display device controllers, etc. (which are all owned and managed by the customer), in accordance with customer’s defined change management processes.
- Undertake the configuration addition or amendment of FIDS pages or resource layouts; for example, addition of a new check-in desk or gate FIDS page, working in tight co-ordination with the specialist product support teams at all times.
**Qualifications and Prior Experience**:
- Experience of our AODB, FIDS, RMS system in use at Riyadh airport is very advantageous.
- Excellent analytical, diagnostic and problem-solving skills with an attention to detail is essential.
- An open, inquisitive nature, always keen to engage with people to ask questions and actively listen, and curious about learning new skills are the key behavioural characteristics needed to succeed in the role.
- At least 3 years of experience in a software support or technical liaison role in preferred.
- Fluency in English language - speaking, reading and writing is essential, ability to also converse in Arabic is an additional nice to have benefit.
**Behaviours**:
- **Customer-Focused**: A successful software support analyst should have a customer-focused mindset and the ability to empathize with end-users who are experiencing technical issues. They should have strong communication skills and be able to explain technical concepts in a clear and concise way to non-technical users.
- **Analytical**: Software support analysts must be able to analyse and diagnose technical problems to determine the root cause of the issue. They should be detail-oriented and able to identify patterns, trends, and common themes among user issues.
- **Problem Solver**: Successful software support analysts must be able to think on their feet and be effective problem solvers. They should be able to identify solutions to technical issues quickly and effectively while maintaining a positive attitude towards the end-users.
- **Patience**: Software support analysts must possess the patience and resilience needed to work with users who may be frustrated or upset due to technical issues. They should always maintain a calm and professional demeanour and be committed to finding a resolution to the issue.
- **Continuous Learning**: Software support analysts must be curious and willing to learn about new products, technologies, and tools. They should be self-motivated and take ownership of their professional development while actively seeking out ways to improve and sharpen their skills.
- **Adaptability**: The software support analyst role can be dynamic and fast-paced. A successful support analyst must be able to adapt quickly to changes in user needs, new products and software features, and shifting priorities while ensuring the user's requirements are always met.
- **Collaboration**: Software support analysts must have excellent teamwork skills and the ability to work collaboratively with other teams such as technical support, customer success, and development teams. They should be able to communicate effectively across departments and be committed to building positive working relationships with internal stakeholders.
-
Control System Engineer
6 months ago
المملكة العربية السعودية, Saudi Arabia avua private limited Full time**Job Title: Control Systems Engineer** Location**:Jeddah** **Responsibilities**: - Design and develop control systems and automation solutions for industrial processes, equipment, and machinery, ensuring that all systems are aligned with project requirements and operational objectives. - Conduct system analyses and assessments to identify control system...
-
Application Engineer
6 months ago
المملكة العربية السعودية, Saudi Arabia Elliott Company Full timeOverview & Responsibilities Purpose: Develop and prepare technical solutions and proposals for new equipment for customers in Petrochemical, LNG and sustainability markets such as Hydrogen, CO2 (CCS/CCUS), Ammonia and Energy storage. Provide technical and commercial support to promote the business including strategic initiatives. Interface with...
-
Application Engineer
7 months ago
المملكة العربية السعودية, Saudi Arabia EcoLab Full time**What’s in it For You**: - You will join a large growing company and work with some of our leading customers - Flexible, independent work environment where you will plan your own schedule - Access to best in class resources, tools, and technology - Enjoy a paid training program allowing you to learn from successful professionals - Comprehensive benefits...
-
Sr Systems Engineer
7 months ago
المملكة العربية السعودية, Saudi Arabia A10 Networks Full timeJob Title: Senior System Engineer Location: Riyadh, Saudi Arabia **Responsibilities**: - Collaborate with clients to understand their business requirements and technical challenges, and recommend suitable solutions leveraging A10 Networks' products - Provide technical and sales support for accounts and channel in assigned territory - Assist in designing...
-
Awacs Radar Systems Engineer
7 months ago
المملكة العربية السعودية, Saudi Arabia Parsons Full timeParsons is looking for an amazingly talented AWACS Systems Engineer to join our team! In this role you will be assisting in the resolution of RSAF technical issues related to the Surveillance Radar, IFF and associated support systems **What You'll Be Doing**: - Providing continuous on-site technical support at PSAB. - Providing continuous on-site support...
-
Security System Engineer
7 months ago
المملكة العربية السعودية, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full timeResponsible for ensureing safety and efficieny for all security systems of the Hospital. Develops, organizes, and directs technical activities for all security systems of the Hospital. **Essential Responsibilities and Duties**: 1. Reviews and analyses current usage of security system equipment in the Hospital and accordingly, determines and provides data on...
-
Application Support Engineer
8 months ago
المملكة العربية السعودية, Saudi Arabia Talent Pal Full time**Application Support Engineer**: **What to Expect**: - Develop and execute SQL queries to extract and manipulate data from databases. - Monitor and maintain web servers and API integrations, ensuring smooth functioning and responsiveness. - Collaborate with developers and cross-functional teams to identify and resolve technical issues. - Document technical...
-
Security-system Engineer
7 months ago
المملكة العربية السعودية, Saudi Arabia Ahmed Co. Full time**Bachelor in Electronics Communication Engineering, with proven experience of 8+ years in Electronics Engineering field ( as a technical engineer and have a knowledge in site ). In addition to being involved in ICT, CCTV system, Networking, VSS System, Arm Barrier, LPR Fiber optic System (OFC), motion detection system, Intrusion System, Fire Alarm, Access...
-
Security-system Engineer
6 months ago
المملكة العربية السعودية, Saudi Arabia Ahmed Co. Full time**Bachelor in Electronics Communication Engineering, with proven experience of 8+ years in Electronics Engineering field. In addition to being involved in ICT, CCTV system, Networking, VSS System, Arm Barrier, LPR Fiber optic System (OFC), Fiber Sen system, Intrusion System, Fire Alarm, Access Door Control (ACS), PA and designing of Security System.** Pay:...
-
System Engineer
6 months ago
المملكة العربية السعودية, Saudi Arabia Wipro Limited Full timeJeddah, Saudi Arabia - Tech Hiring - 3082604 **_Do_** - _Excellent communication skills, _ - _Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. _ - _Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. _ - _Troubleshooting Windows, Outlook, Teams, Citrix. VDI,...
-
System Engineer
6 months ago
المملكة العربية السعودية, Saudi Arabia BMB Group Full time**Job Purpose Summary**: The Systems Engineer’s primary objective is to work with customers and internal teams to identify their needs and requirements, then create and present/demo solutions that meet those needs. They must have good communication, presentation, and strong technical skills as well as deep knowledge of cybersecurity products especially...
-
Application Deployment Engineer
8 months ago
المملكة العربية السعودية, Saudi Arabia AvidBeam Full time**Role Overview**: As an Application Deployment Engineer, you will play a crucial role in delivering the ongoing/new project to ensure of a successful delivery of our products and solutions for AvidBeam end-users in KSA. **Requirements**: - Saudi Arabia residency, local transferable Iqama is a must. - Must have a valid Saudi Driving License. - Flexibility...
-
System Engineer
8 months ago
المملكة العربية السعودية, Saudi Arabia BMB Group Full time**Job Purpose Summary**: To implement and support ICT solution in accordance with BMB’s business plans and procedures, and as per the vendor’s and industry’s best practices, while ensuring excellent clients’ satisfaction. **Key Duties and Responsibilities**: **Technical**: Deliver comprehensive implementation and support services to meet the diverse...
-
Control Systems and Instrumentation Engineer
6 months ago
المملكة العربية السعودية, Saudi Arabia aramcoservices Full timeJob Req ID: 11777- Description: - **Aramco energizes the world economy.** Aramco occupies a unique position in the global energy industry. We are the world's largest producer of hydrocarbons (oil and gas), with the lowest upstream carbon intensity of any major producer. With our significant investment in technology and infrastructure, we strive to...
-
Digital Systems
6 months ago
المملكة العربية السعودية, Saudi Arabia JASARA PMC Full timeJASARA PMC, a leading engineering and project management company, is seeking a skilled Digital Systems - Project Engineer to join their team. As a Digital Systems - Project Engineer at JASARA PMC, you will be responsible for planning, implementing, and maintaining digital systems for various infrastructure projects. You will work closely with clients,...
-
Control Systems Engineer
6 months ago
المملكة العربية السعودية, Saudi Arabia aramcoservices Full timeJob Req ID: 11895- Description: - **Aramco energizes the world economy.** Aramco occupies a unique position in the global energy industry. We are the world's largest producer of hydrocarbons (oil and gas), with the lowest upstream carbon intensity of any major producer. With our significant investment in technology and infrastructure, we strive to...
-
Control Systems and Instrumentation Engineer
6 months ago
المملكة العربية السعودية, Saudi Arabia aramcoservices Full timeJob Req ID: 12040- Description: - **Aramco energizes the world economy.** Aramco occupies a unique position in the global energy industry. We are the world's largest producer of hydrocarbons (oil and gas), with the lowest upstream carbon intensity of any major producer. With our significant investment in technology and infrastructure, we strive to...
-
Junior Systems Engineer
7 months ago
المملكة العربية السعودية, Saudi Arabia Talent Pal Full timeResponsible for undertaking all technical responsibilities for the delivery of services and engineering projects, as per assignment - Key KPIs include: - Task delivery on time. - Quality of documentation. - Quality of software Implementation. - Generates project documentation under supervision of System/Senior engineers. - Undertakes the testing of software...
-
Systems Engineer
7 months ago
المملكة العربية السعودية, Saudi Arabia Talent Pal Full timeLocation: Jeddah, Saudi Arabia In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. We have...
-
System Engineer
7 months ago
المملكة العربية السعودية, Saudi Arabia ADB Safegate Full time**Mission**: **Under the authority of the Facilities Management Contract Manager**: - **Manages and supervises the execution of the maintenance tasks of the airfield lighting control and monitoring system (ALCMS) included in the ALCMS Facilities Management contract at King Khalid International Airport.**: - **Assesses airport repair and maintenance...