Junior Support Analyst

5 days ago


Riyadh, Saudi Arabia Temenos Full time

**ABOUT TEMENOS**

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together.
Temenos enables growth for two-thirds of the world’s top 1,000 banks and 70+ challenger banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.
At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

**THE ROLE**

**OPPORTUNITIES**
- You will understand the Client’s technical and business requirements and in case of a Change Requests, refer to the Business requirement Document (BRD) by analysing the Functional and Technical Specifications.
- You will be responsible for functional and technical analysis of Product specific features in Triple A Plus Product (Proprietary Software).
- You will be responsible for technical analysis of the performance problems in Sybase relational database management system in improving performance of the system.
- You will be responsible for analysis of Client version Sybase procedures, Java source codes for proposing work around and temporary fixes to Clients.
- You will be involved in, in-depth analysis of available features in our proprietary software “Triple A Plus” (Proprietary Private Wealth Management Software of Temenos).
- You will, whenever required, organise meetings with our customers (Fortnightly / Monthly / Adhoc) for providing updates to their logged problems with Temenos.
- You will resolve the Priority1 issues logged by our Client as per the time duration agreed in Service level Agreements.
- You will provide software solutions / training for issues reported by client on day-to-day to their problems.
- You will enhance system performance when required proactively by proposing solutions.
- You will work along with client closely, to monitor and troubleshoot any inconsistencies getting reported on the Triple A Plus product on daily basis.
- You will design and develop software automation tool / Utilities for correcting inconsistent data in Triple A Plus database tables.

**SKILLS**
- You should have about 1+ years’ experience in customer support.
- You should have fluent English and Arabic would be nice to have.
- You should have good verbal and written communication as well as the ability to present information to an audience.
- You should become and remain proficient in all programs necessary to successfully perform the duties and responsibilities for this role.
- You should have a high proficiency in all Microsoft Office Products.
- You should have knowledge and experience on T24 Core Banking or a similar banking platform.
- You should have experience in Databases as Oracle and MS-SQL.
- You should have experience with Operating systems such as Unix, Linux, MS Windows Server.
- You should have experience with Programing Languages and Webservers such as Java and jBoss.

**VALUES**
- ** Care** about customer satisfaction and resolving technical issues timeously.
- ** Commit** to a fast turnaround time in solving technical customer problems.
- ** Collaborate** with your team and your clients.
- ** Challenge** yourself to constantly improve on SLA’s.



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