Commercial Trading Manager
1 month ago
**Job Requisition ID**:165287
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
***:
**Role Overview**:
The E-Commerce Merchandiser is responsible for **merchandising and trading** across Marks & Spencer's e-commerce platforms and third-party channels, focusing on driving performance in key categories such as **Clothing, Home, Beauty, and Food**.
This role ensures **product content, availability, and promotions** are strategically optimized to deliver a **market-leading customer experience** and achieve business goals. The job holder will work closely with **cross-functional teams**, including **Buying, Demand Planning, Content, Marketing, and Design**, to ensure seamless strategy alignment. Additionally, they will support the **Senior Online Merchandiser** in maintaining M&S's high standards and in implementing innovative solutions to enhance the customer journey.
**Key Responsibilities**:
**General Duties**:
- Monitor **web analytics** as per principal guidelines.
- Develop and execute improvement plans to enhance the **customer experience**.
- Incorporate **best practices** to ensure seamless online-to-offline flow.
- Manage **online merchandising** and **category listings** to drive performance.
- Prepare reports and analyze **conversion numbers** and KPIs.
- Leverage sales insights for **demand management** and forecasting.
- Develop and execute **SEO** and **PPC marketing strategies**.
- Plan, execute, and manage **promotions** effectively.
- Keep the e-commerce site engaging with updates such as **banners** and **blogs**.
- Build and maintain strong relationships with internal and external stakeholders, particularly **Buying** and **Brand teams**.
**Required Skills and Qualifications**:
**Education & Experience**:
- Previous experience in a **range/category role** or similar position.
- **2-4 years** of experience in a commercial role, preferably in **Health & Beauty**.
- Graduate or graduate-caliber qualification.
- Strong understanding of **retail processes** and operations.
**Technical Skills**:
- Proficiency in **MS Office** tools.
- Experience with **e-commerce content management systems**.
- Analytical and numerical skills, with knowledge of key drivers in the **Beauty and Skin Care market**.
**Behavioral Competencies**:
- Alignment with **Al-Futtaim's culture and values**.
- Ability to work in a **fast-paced environment** and deliver results promptly.
- **Resilient, driven, and goal-oriented**.
- Passionate with a **can-do attitude**.
- Strong eye for **product** and **trading opportunities**.
- Excellent **attention to detail** and **commercial skills**.
- Team-oriented, capable of working cross-functionally in a collaborative environment.
- **Results-driven**, with a focus on implementing and delivering new ideas.
- Strong **communication skills**.
- Ambition grounded in realistic expectations.
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