Customer Service Field Engineer

6 months ago


Riyadh, Saudi Arabia Siemens Healthineers Full time

Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? **Customer Service Field Engineer -MRI**- Based** on Riyadh-Saudi Arabia**

Our global team: Siemens Healthineers is a leading global medical technology company. 70,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

**Your Tasks and Responsibilities**:

- Perform installations, start-ups, maintenance, repairs, and updates of all products within his/her area of expertise and assist with other products under the supervision.
- "Communicating and accepting all operative advice from the Customer Care Center.
- Supporting the SERVOR Service process and ensuring optimal performance in all process activities related to within his/her area of responsibility."
- "Escalate incidents according to the defined parameters and inform The Customer care Center of all escalation issues.
- Inform Uptime Service Center of all escalation issues.
- Report any customer complaints with proper documentation to the CCC."
- Ensure the proper use of tools & test equipment and report the usage on any related service report.
- Comply with national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare
- "Maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services"
- All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.

**Your Qualifications and Experience**
- Bachelor's degree in biomedical engineering
- Previous experience in a similar role from 0-2 years of Experience and fresh graduates are welcome to apply
- Computer Skills (Microsoft Office Application)
- Fluent in English &Arabic (Speaking, Writing and Reading)
- Analytical, precise, pragmatic, enthusiastic, result-oriented, and commercial awareness

**Diversity & Inclusion**:
At Siemens Healthineers, we embrace and encourage different viewpoints, backgrounds, experiences, expertise, and idiosyncrasies. We encourage our employees to be themselves and empower them to unleash their true potential. This allows different ideas and approaches to thrive.

**We are on our way, taking one step at a time, all the time**

We believe that our differences make us stronger and enable us to be the innovative company we pride ourselves on. Innovation comes from change, and change takes time and persistence. That‘s why we are working on diversity and inclusion every day.

**GDPR



  • Riyadh, Saudi Arabia Siemens Healthineers Full time

    Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with...


  • Riyadh, Saudi Arabia Siemens Healthineers Full time

    Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with...


  • Riyadh, Saudi Arabia Siemens Healthineers Full time

    Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with...

  • Field Service Engineer

    5 months ago


    Riyadh, Saudi Arabia Philips Full time

    **Job Title**: Field Service Engineer **Your role**: - Install Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH - Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH - Perform corrective maintenance, supported when necessary...

  • Field Service Engineer

    5 months ago


    Riyadh, Saudi Arabia Eaton Full time

    At Eaton Arabia, we care about our customers at every step of their passage towards the best solutions. Some call it ‘providing services’, we call it ‘nourishing customer journeys'. we recognize that the dynamic business environment of today creates the need for them to be competitive and operationally efficient. In this context, we maximize our...

  • Field Service Engineer

    6 months ago


    Riyadh, Saudi Arabia Johnson & Johnson Full time

    Attend service calls independently, effectively and on time by recognizing customers’ needs and adding value to gain customers loyalty. - Perform in-field service activities such as installations, periodic maintenance, upgrades and repairs. - Coordinate the flow of equipment received at Technical Service Center (TSC) from the region for repairs and return;...

  • Field Service Engineer

    5 months ago


    Riyadh, Saudi Arabia Radiometer Full time

    In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located. Creating...

  • Field Service Engineer

    5 months ago


    Riyadh, Saudi Arabia BD Full time

    **Job Description Summary**: A phenomenal opportunity to join the Technical Service team in Riyadh to support BD diagnostics customers in the Central & Northern region. **We are the makers of possible** BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes...

  • Field Service Engineer

    5 months ago


    Riyadh, Saudi Arabia Talent Pal Full time

    **Job Title**: Field Service Engineer **Your role**: - Install Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH - Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH - Perform corrective maintenance, supported when necessary...


  • Riyadh, Saudi Arabia Leica Biosystems Full time

    Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our...

  • Field Service Engineer

    5 months ago


    Riyadh, Saudi Arabia Philips Full time

    **Job Title**: Field Service Engineer (SW Solutions) **Job title**: As a Field Service Technician (SW Solutions) you will be working on-site customer incidents and support our customers in META region remotely **Your role**: - Work on customer incidents on-site in the central region in Saudi Arabia. - Support the rest of our Middle East Turkey and Africa...

  • Field Service Manager

    5 months ago


    Riyadh, Saudi Arabia Trapeze Group Limited Full time

    Job Summary: The Field Service Manager Role is part of Customer Support Team to provide SLA and technical support for a transportation Hardware Product that is in use by Large Government Organization at Riyad, KSA. To support Trapeze Saudi Arabia customers by maintaining SLA deliverables and managing field support team to provide day to day support; analyse,...


  • Riyadh, Saudi Arabia Bühler Full time

    Introduction Bühler Group in Riyadh, Saudi Arabia is looking for a passionate individual to join our team as Field Service Coordinator Trainee. This is a fixed two years on the job-training program to develop you to a fully trained Bühler Field Service Coordinator with exciting and rewarding career opportunities. Diversity Tasks - Organize the...


  • Riyadh, Saudi Arabia BD SELECT Full time

    The FSE is responsible in visiting client sites to carry out routine service visits, attend breakdowns and installing new equipment. **Responsibilities**: - Field troubleshooting, including analysis of problems / recommendation and implementation of appropriate solutions - Detailed failure analysis activities, including investigation / reporting /...


  • Riyadh, Saudi Arabia Bühler Full time

    Introduction Bühler Group in Riyadh, Saudi Arabia is looking for a passionate engineer to join our Customer Service team as a Customer Service Engineer Trainee. This is a fixed two years on the job-training program to develop you to a fully trained Bühler Service Engineer with exciting and rewarding career opportunities. Diversity Tasks - During this on...


  • Riyadh, Saudi Arabia Trapeze Group Limited Full time

    Job Summary: To provide day-to-day Service Support to customers by maintaining their Service request, coordinate, and tracking all issues. Coordinate with Customer and Internal Team. An ongoing commitment to customer satisfaction by meeting their requirements proactively and ensuring all SLA commitments are met. **Job...

  • Field Service Engineer

    6 months ago


    Riyadh, Saudi Arabia Beckman Coulter Diagnostics Full time

    **Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.** At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...

  • Field Service Engineer

    5 months ago


    Riyadh, Saudi Arabia Beckman Coulter Diagnostics Full time

    **Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.** At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...


  • Riyadh, Saudi Arabia Leica Biosystems Full time

    Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our...

  • Lead Engineer 2

    6 months ago


    Riyadh, Saudi Arabia GE Healthcare Full time

    **Job Description Summary**: The Senior Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence and able to support others in his modality. **Key Responsibilities** - Support level of troubleshooting, installation, maintenance, and...