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Customer Service Field Engineer

4 weeks ago

Riyadh, Saudi Arabia Siemens Healthineers Full time

Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? **Customer Service Field Engineer -XP**- Based** on Riyadh-Saudi Arabia**

Our global team: Siemens Healthineers is a leading global medical technology company. 70,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

**Your Tasks and Responsibilities**:

- Perform installations, start-ups, maintenance, repairs, and updates of all products within his/her area of expertise and assist with other products under the supervision.
- Communicating and accepting all operative advice from the Customer Care Center.
- Supporting the SERVOR Service process and ensuring optimal performance in all process activities related to within his/her area of responsibility."
- "Escalate incidents according to the defined parameters and inform The Customer care Center of all escalation issues.
- Inform Uptime Service Center of all escalation issues.
- Report any customer complaints with proper documentation to the CCC."
- Ensure the proper use of tools & test equipment and report the usage on any related service report.
- Comply with national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare
- "Maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services."
- All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.

**Your Qualifications and Experience**
- Bachelor's degree in biomedical engineering
- Previous experience in a similar role from 0-2 years of Experience and fresh graduates are welcome to apply
- Computer Skills (Microsoft Office Application)
- Fluent in English &Arabic (Speaking, Writing and Reading)
- Analytical, precise, pragmatic, enthusiastic, result-oriented, and commercial awareness

**Diversity & Inclusion**:
At Siemens Healthineers, we embrace and encourage different viewpoints, backgrounds, experiences, expertise, and idiosyncrasies. We encourage our employees to be themselves and empower them to unleash their true potential. This allows different ideas and approaches to thrive.

**We are on our way, taking one step at a time, all the time**

We believe that our differences make us stronger and enable us to be the innovative company we pride ourselves on. Innovation comes from change, and change takes time and persistence. That‘s why we are working on diversity and inclusion every day.

**GDPR